Support » Plugin: Ultimate Member - User Profile & Membership Plugin » never-ending page load, gibberish in emails and flickering

  • Resolved gfrow

    (@gfrow)



    I’m having a few issues and it’s problematic as my members are receiving gibberish in their emails and it’s difficult navigating when logged in.

    THE ISSUES ARE AS FOLLOWS:

    –Continuous screen loading i.e. never fully loads.
    –User info in admin screen (log-in/logout etc.) flickers endlessly
    –Email templates were replaced with code (customers are receiving code. See below)

    These all started on Monday.

    TROUBLESHOOTING:

    –Disabled all plugins and checked one-by-one to single out any conflict
    –Made sure all versions of WP and plugins are up-to-date
    –Cleared server cache and made sure I’m using up-to-date PHP version etc.
    –Ran Healthcheck plugin for diagnostics. It came up with:

    RESULTS:
    –Ultimate Member was the only plugin that was found to be problematic
    –Everything is up-to-date
    –Server verified everything as it should be & there’s no problem on their end.
    –Healthcheck found two issues in the “Loopback request” section. They are as follows:

    “The loopback request to your site failed, this may prevent WP_Cron from working, along with theme and plugin editors.<br>Error encountered: (0) cURL error 60: SSL certificate problem: self signed certificate

    AND

    “Result from testing without any plugins active and a default theme: The loopback request to your site failed, this may prevent WP_Cron from working, along with theme and plugin editors. Error encountered: (0) cURL error 60: SSL certificate problem: self signed certificate”

    ———————————————————————————–
    CODE that appears in all email messages from Ultimate member to customers and admins:
    ———————————————————————————–
    <div style=”max-width: 560px;padding: 20px;background: #ffffff;border-radius: 5px;margin:40px auto;font-family: Open Sans,Helvetica,Arial;font-size: 15px;color: #666;”>

    <div style=”color: #444444;font-weight: normal;”>
    <div style=”text-align: center;font-weight:600;font-size:26px;padding: 10px 0;border-bottom: solid 3px #eeeeee;”>{site_name}</div>

    <div style=”clear:both”></div>
    </div>

    <div style=”padding: 0 30px 30px 30px;border-bottom: 3px solid #eeeeee;”>

    <div style=”padding: 30px 0;font-size: 24px;text-align: center;line-height: 40px;”>You recently updated your account.</div>

    <div style=”padding: 10px 0 50px 0;text-align: center;”>Go to your Account</div>

    <div style=”padding: 15px;background: #eee;border-radius: 3px;text-align: center;”>If you did not make this change and believe your account has been compromised, please contact us ASAP.</div>

    </div>

    <div style=”color: #999;padding: 20px 30px”>

    <div style=””>Thank you!</div>
    <div style=””>The {site_name} Team</div>

    </div>

    </div>

    ———————————————————————————–
    ———————————————————————————–

    I need to get this fixed asap, if there’s anyone that has a solution I will gladly listen.

    Thanks,

    -Gfrow

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