Title: Never-ending backup
Last modified: October 3, 2020

---

# Never-ending backup

 *  Resolved [Bob](https://wordpress.org/support/users/wpprocat/)
 * (@wpprocat)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/never-ending-backup/)
 * I know this is a sort of known issue with Updraft where a low number of visits
   to a website cause major delays. I do not know what is a “low number”. As of 
   a week ago, the site would take just a few minutes to backup, now it is going
   on for about two days. Every time I stop it hoping to restart, it just continues
   with the stuck process. The file size is set to 25. I see the following message:
   
   Performance is good – but we will not increase the amount of data we batch, as
   we are already at the present limit (time=2.7402729988098, normalised_time=2.7393997984041,
   max_time=120.37939381599, data points known=1, max_bytes=26214400) (Oct 02 05:
   22:26) What does this mean, what do we do to finish/restart the process? Thank
   you.

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Contributor [bcrodua](https://wordpress.org/support/users/bcrodua/)
 * (@bcrodua)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/never-ending-backup/#post-13490791)
 * Hi,
 * Please could you send us a copy of the latest full backup log?
 * This can be found in the UpdraftPlus Existing Backups tab.
    The contents will
   be too long to post here directly, but you can use an online service such as 
   Dropbox or Pastebin, and post the link here.
 * Regards,
    Bryle
 *  Thread Starter [Bob](https://wordpress.org/support/users/wpprocat/)
 * (@wpprocat)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/never-ending-backup/#post-13490821)
 * Thank you, Bryle. I hate to sound dense, I cannot find any old logs for some 
   reason, and when I click on the Show Log for the current on-going job I get “
   The job log could not be read” repeatedly.
 *  Plugin Contributor [bcrodua](https://wordpress.org/support/users/bcrodua/)
 * (@bcrodua)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/never-ending-backup/#post-13492131)
 * Hi,
 * Can you check directly via FTP/cPanel File Manager? The logs are located in the“
   wp-content/updraft” folder.
 * Regards,
    Bryle
 *  Thread Starter [Bob](https://wordpress.org/support/users/wpprocat/)
 * (@wpprocat)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/never-ending-backup/#post-13496206)
 * here is a link to a recent backup
    [https://www.dropbox.com/s/bie095qczig43z4/log.3ea2fd0bf19f.txt?dl=0](https://www.dropbox.com/s/bie095qczig43z4/log.3ea2fd0bf19f.txt?dl=0)
 *  Plugin Contributor [bcrodua](https://wordpress.org/support/users/bcrodua/)
 * (@bcrodua)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/never-ending-backup/#post-13497081)
 * Hi,
 * Sorry, I just noticed that you are using the premium version. If so, please use
   this form – [https://updraftplus.com/paid-support-requests/](https://updraftplus.com/paid-support-requests/).
   Please send a copy of the backup log when sending your support ticket too.
 * As per our [support guidelines](https://wordpress.org/support/topic/please-read-support-forum-guidelines/),
   we are not allowed to answer any premium/paid related questions here.
 * Best Wishes,
    Bryle
    -  This reply was modified 5 years, 6 months ago by [bcrodua](https://wordpress.org/support/users/bcrodua/).

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Never-ending backup’ is closed to new replies.

 * ![](https://ps.w.org/updraftplus/assets/icon-256x256.jpg?rev=1686200)
 * [UpdraftPlus: WP Backup & Migration Plugin](https://wordpress.org/plugins/updraftplus/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/updraftplus/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/updraftplus/)
 * [Active Topics](https://wordpress.org/support/plugin/updraftplus/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/updraftplus/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/updraftplus/reviews/)

 * 5 replies
 * 2 participants
 * Last reply from: [bcrodua](https://wordpress.org/support/users/bcrodua/)
 * Last activity: [5 years, 6 months ago](https://wordpress.org/support/topic/never-ending-backup/#post-13497081)
 * Status: resolved