Support » Plugin: The Events Calendar » Never again

  • flugtraeumer

    (@flugtraeumer)


    1: The older version has a lot of bugs. Even bugs wich are known since years are not solved or they return whith some updates.
    2: They change the markup almost with every update so that your CSS customization needs to be done again.
    3: The new version is useless for the german market since there is no translation for it.
    4: The support is poor.

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  • Plugin Contributor geoffgraham

    (@geoffgraham)

    Hey @flugtraeumer,

    Geez, it’s disappointing to see such a negative review come in, but I totally understand where you’re coming from given the things you listed. All I can really say is sorry — personally and form the collective whole of our team over here at The Events Calendar. It’s clear we failed to meet your expectations.

    Although the title of your review is “Never again” I still would like to touch on your points because I think there are some things that are worth clarifying.

    1: The older version has a lot of bugs. Even bugs wich are known since years are not solved or they return whith some updates.

    It’s true that no software is completely “bug free” and we’re certainly not immune to that. However, we do work in super fast two-week release cycles specifically so that we are regularly fixing the highest priority issues. If something has been sitting for years, I’d definitely like to know what it is so we can look into it. We’d never intentionally overlook something and are willing to check it out further if you’re willing to point us in the right direction there.

    2: They change the markup almost with every update so that your CSS customization needs to be done again.

    I will push back a little bit here because we rarely release breaking changes, especially to templates that would affect anyone’s customizations. And, if we do, we do our best to stay above board and share the changelings with every release both here on WordPress.org as well as our own site.

    Is there anything else you think we could do to better communicate these changes? We’re always open to suggestions because the last thing we ever want is to catch anyone off guard — we respect your work as well as everyone else who uses the plugin.

    3: The new version is useless for the german market since there is no translation for it.

    To be fair, translations are a community effort. With our team predominantly speaking English, it would be unrealistic for us to offer a German (or any other language) translation when translating isn’t a service we provide. That said, we do accept contributions for translations and would love it if you (or anyone else for that matter) would help. Here’s a direct link where German contributions can be submitted.

    4: The support is poor.

    Ouch. While we do take a lot of pride in our support team, we obviously missed the mark with you. We’ll totally own that, and our apologies for letting you down.

    Thanks for writing in — even negative reviews are useful because they help us know where we can be doing better. We really appreciate you sharing your thoughts and experience with us and the community.

    Geoff

    We deleted “Events Calendar” from our site.
    We tested “Events Manager” from Markus Sykes and his plugin seems so much more stable, reliable and adaptable than yours.
    And it offers so many more usefull functions than yours.
    So we decided to change.

    One more thing:
    Every (!!) single (!!) update we had to restyle our calendar, had to ask for support and waited for days or weeks..while our users/visitors saw bugs and couldnt see upcoming events because the “next”-links didnt work (and so on).
    This costed us so much time and money ….thats why “never again”

Viewing 2 replies - 1 through 2 (of 2 total)
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