Support » Fixing WordPress » Network Solutions: Plugin Upgrades Fail

  • Resolved databell96

    (@databell96)


    I’m dealing with NSI as a host for the first time. Like the way they do the one click install for WP even though it’s only for 2.8.4 so I immediately upgraded to 2.9.1. Like even more they automatically install a bunch of plugins but they needed to be upgraded immediately. So I tried to do that with the Automatic Upgrade and they all come back as Plugin Upgrade Failed. Here’s what I don’t like. I email NSI’s support and they come back and tell me that it failed because the plugins are only supposed to work with 2.8.4 even though I’m on 2.9.1. That makes no sense. Also, they’re the only host where if I want to upgrade, I need to go to a Connection Settings screen and login. How can I eliminate that?

Viewing 15 replies - 1 through 15 (of 17 total)
  • @mercime

    (@mercime)

    Volunteer Moderator

    Like even more they automatically install a bunch of plugins but they needed to be upgraded immediately.

    I’ve installed WordPress for a friend who already had bought webhosting at Network Solutions last year but I didn’t use their script to install WordPress so I didn’t even know they would include auto-install of plugins, egads.

    Also, they’re the only host where if I want to upgrade, I need to go to a Connection Settings screen and login. How can I eliminate that?

    To eliminate that, simply upload the plugins via FTP. You have FTP or cpanel access right?

    I have both. So I can do that. I’m just trying to eliminate that step to save some time.

    Might consider putting the FTP info in your wp-config.php so you don’t have to answer the questions everytime:

    define('FTP_HOST', '0sddf876.netsolhost.com');
    define('FTP_USER', 'nts29953293%02ad857');
    define('FTP_PASS', 'yourpassword');
    define('FS_TIMEOUT', 900);
    define('WP_MEMORY_LIMIT', '64M');

    The FS_TIMEOUT helped on a failure of the auto update process and the WP_MEMORY_LIMIT is to increase the amount of memory PHP can consume.

    Or course use your correct FTP values for host/user/password.

    @mercime

    (@mercime)

    Volunteer Moderator

    Thanks MichaelH. Good to learn about adding FTP info in wp-config.php should we find ourselves in same position 🙂

    Well, I heard back from NSI and they told me because I ‘manually’ updated to 2.9.1. (Manually? I did the one-click install like most everyone else!) they won’t support me on the plugin issue. Ridiculous. I’m going to try MichaelH’s suggestion. One question though. Any specific place to place the code? Or does it matter?

    Yep, that did the trick! Thanks so much, Michael!

    I’m having trouble deleting the pre-installed plugins that came with the network solutions install of WP. (Netfirms didnt’ give me this kind of trouble, fyi).

    1. which directory should my ftp address be pointing to?
    2. can I just delete the plugin folder manually in the file directory or will that cause problems?

    update:
    define('FTP_HOST', '0sddf876.netsolhost.com');
    should instead be:
    define('FTP_HOST', 'localhost');
    in network solutions. That grants ftp access.

    But I get the following error:

    Upgrade Plugin

    Downloading update from http://downloads.wordpress.org/plugin/all-in-one-seo-pack.zip.

    Unpacking the update.

    Installing the latest version.

    Removing the old version of the plugin.

    Could not remove the old plugin.

    Plugin upgrade Failed.

    Any time you use a “1 click install” with Network Solutions the files/folders are created with root level permissions. When you attempt to then remove the plugin you are only attempting to remove the plugin with the permissions granted by your FTP account. We have a script that fixes file permissions and restores them to FTP owner rather than root. Customer service can run this script, or you can run it from your control panel by clicking on nsHosting – Toolbox – then Reset File Permissions under the FTP and Content Publishing heading.

    Dan’s correction to Michael’s original information is correct, localhost should be used as the hostname for upgrades to WordPress as well as installation of plugins etc when you are hosted with Network Solutions.

    It doesn’t work for me. Nothing I’ve found so far does. My package does not allow direct FTP connections.

    You need to call Network Solutions support line. They have a tool to modify file permissions and they can fix it in a couple of seconds. This issue not only affects plugins, it also affects design themes that were installed along with the WordPress software.

    You may have to ask to have your call escalated to a supervisor if the front line support does not understand your request. The front line people do not understand that it is a problem with file permissions on the Network Solutions servers and will attempt to direct you to the WordPress forums to find the answer to your problem. It is definitely NOT a WordPress problem.

    Been having a similar problem since Friday.

    WordPress Development Blog
    RSS Error: WP HTTP Error: couldn’t connect to host

    Akismet has detected a problem. A server or network problem is preventing Akismet from working correctly.

    So I can not update a fresh WP install I did Friday, or get anything I need from the “outside” via dashboard. They say they are aware of it and are working on it.

    So everything is now updated manually. Still no connection available to WordPress or Akismet though.

    Think I will go fishing.

    Same problem here…

    Still have no http connection from Dashboard to the outside.

    RSS Error: WP HTTP Error: couldn’t connect to host
    Akismet has detected a problem. A server or network problem is preventing Akismet from working correctly.

Viewing 15 replies - 1 through 15 (of 17 total)
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