I have registered my Domain and hosting package with Network Solutions for over 14 years, currently hosting two WordPress Blogs. Since four days I try to resolve an issue by gaining permission and access to mySQL database. I have used the e-mail option of GoldVIP but it took customer service three days to reply with a wrong e-mail reply meant for a Larry Layno. The solution suggested was totally not relevant to my request. I therefore called up the GoldVIP customer care number to resolve my queries over the phone which by the way was costly as I was calling from Dubai, UAE. After talking for more than 30 minutes on the phone my issue was still not resolved. Furthermore I was told since I use the Open Source Library WordPress application in my hosting package, there is no way I can gain access to mySQL database. I therefore should install WP manually and create my own Database. However Network Solutions could not advise and guide me in this process as it was beyond their technical capability!?
My question is now; for almost two years running my Blogs I had not known that I will have no access to the database. Just in case something would go wrong I would not be able to fix any issues regarding the database. However I do pay for services provided by the company.
I am now in a dilemma and so upset that finally I will change my host.
Does anyone have a good recommondation>