Support » Plugin: Site Kit by Google - Analytics, Search Console, AdSense, Speed » NET::ERR_CERT_AUTHORITY_INVALID
NET::ERR_CERT_AUTHORITY_INVALID
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Greetings.
When I try to create an Account to add Google Analytics to the Site Kit, the browser shows this NET::ERR_CERT_AUTHORITY_INVALID.
It’s about an invalid certificate coming from analytics.google.com.
I tried other browser, deactivating blockers, cache optimizators and still the same error.
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This topic was modified 2 years, 1 month ago by
seansabe.
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This topic was modified 2 years, 1 month ago by
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@jamesosborne Yes sir. The issue persists when using incognito mode or another device.
@seansabe thanks for the confirmation. To further troubleshoot, could you
1) provide a screenshot of the browser console error as well as the screen where it appears?
You can provide a link to screenshots using a service like Imgur or Jumpshare.
2) provide your Site Health information?
@reneesoffice Thanks for answering. Well, there are no errors in console.
Here the Site Health Info
### wp-core ### version: 5.4.1 site_language: es_ES user_language: es_ES timezone: -05:00 permalink: /%year%/%monthnum%/%day%/%postname%/ https_status: true user_registration: 0 default_comment_status: open multisite: false user_count: 1 dotorg_communication: true ### wp-paths-sizes ### wordpress_path: /home/reacxyas/public_html/ciclocoppi.com wordpress_size: 63,49 MB (66574627 bytes) uploads_path: /home/reacxyas/public_html/ciclocoppi.com/wp-content/uploads uploads_size: 97,72 MB (102470480 bytes) themes_path: /home/reacxyas/public_html/ciclocoppi.com/wp-content/themes themes_size: 12,96 MB (13594054 bytes) plugins_path: /home/reacxyas/public_html/ciclocoppi.com/wp-content/plugins plugins_size: 86,83 MB (91047904 bytes) database_size: 3,58 MB (3753208 bytes) total_size: 264,59 MB (277440273 bytes) ### wp-dropins (1) ### advanced-cache.php: true ### wp-active-theme ### name: OceanWP (oceanwp) version: 1.8.3 author: Nick author_website: https://oceanwp.org/about-me/ parent_theme: none theme_features: post-thumbnails, menus, post-formats, title-tag, automatic-feed-links, custom-header, custom-logo, html5, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, editor-style, customize-selective-refresh-widgets, align-wide, wp-block-styles, responsive-embeds, editor-styles, widgets theme_path: /home/reacxyas/public_html/ciclocoppi.com/wp-content/themes/oceanwp ### wp-plugins-active (10) ### Elementor: version: 2.9.8, author: Elementor.com Join.chat: version: 4.0.1, author: Creame Loco Translate: version: 2.3.4, author: Tim Whitlock Ocean Extra: version: 1.6.3, author: OceanWP Site Kit by Google: version: 1.8.1, author: Google Smart Slider 3: version: 3.4.1.7, author: Nextend WooCommerce: version: 4.1.1, author: Automattic WP-Optimize - Clean, Compress, Cache: version: 3.0.19, author: David Anderson, Ruhani Rabin, Team Updraft YITH WooCommerce Ajax Product Filter: version: 3.10.0, author: YITH YITH WooCommerce Catalog Mode: version: 2.0.1, author: YITH ### wp-media ### image_editor: WP_Image_Editor_GD imagick_module_version: No disponible imagemagick_version: No disponible gd_version: 2.2.5 ghostscript_version: 8.70 ### wp-server ### server_architecture: Linux 2.6.32-954.3.5.lve1.4.77.el6.x86_64 x86_64 httpd_software: Apache php_version: 7.4.6 64bit php_sapi: litespeed max_input_variables: 2000 time_limit: 1500 memory_limit: 1G max_input_time: 1500 upload_max_size: 1G php_post_max_size: 1G curl_version: 7.62.0 OpenSSL/1.0.2k suhosin: false imagick_availability: false htaccess_extra_rules: true ### wp-database ### extension: mysqli server_version: 10.3.22-MariaDB-log-cll-lve client_version: mysqlnd 7.4.6 ### wp-constants ### WP_HOME: undefined WP_SITEURL: undefined WP_CONTENT_DIR: /home/reacxyas/public_html/ciclocoppi.com/wp-content WP_PLUGIN_DIR: /home/reacxyas/public_html/ciclocoppi.com/wp-content/plugins WP_MAX_MEMORY_LIMIT: 1G WP_DEBUG: false WP_DEBUG_DISPLAY: true WP_DEBUG_LOG: false SCRIPT_DEBUG: false WP_CACHE: true CONCATENATE_SCRIPTS: undefined COMPRESS_SCRIPTS: undefined COMPRESS_CSS: undefined WP_LOCAL_DEV: undefined DB_CHARSET: utf8mb4 DB_COLLATE: undefined ### wp-filesystem ### wordpress: writable wp-content: writable uploads: writable plugins: writable themes: writable ### google-site-kit ### version: 1.8.1 php_version: 7.4.6 wp_version: 5.4.1 reference_url: https://ciclocoppi.com amp_mode: no site_status: connected-site user_status: authenticated active_modules: site-verification, search-console, analytics, pagespeed-insights required_scopes: openid: ✅ https://www.googleapis.com/auth/userinfo.profile: ✅ https://www.googleapis.com/auth/userinfo.email: ✅ https://www.googleapis.com/auth/siteverification: ✅ https://www.googleapis.com/auth/webmasters: ✅ https://www.googleapis.com/auth/analytics: ✅ https://www.googleapis.com/auth/analytics.readonly: ✅ https://www.googleapis.com/auth/analytics.manage.users: ✅ https://www.googleapis.com/auth/analytics.edit: ✅ search_console_property: http://ciclocoppi.com/ analytics_account_id: none analytics_property_id: none analytics_profile_id: none analytics_use_snippet: yes
@seansabe Thanks for providing the additional information. It looks like your Analytics (and Search Console) are both referencing your http site.
Can you login to the property in question from Google Analytics and then open the property settings? From there please switch the protocol option from http to https.
After changing your Analytics settings please disconnect the Analytics module from Site Kit before opening an incognito browser window and attempting to connect once more. Let me know if that works for you.
@jamesosborne Thank you all for your cooperation. I can’t even access to the Google Analytics website from any browser or any device… Something’s fishy here and I think I may know what it is going on. There’s something in my network that might be blocking Google Analytics services, because I tried logged in using cellular data and had no trouble. I’ll contact my internet provider and I’ll let you know later on. Keep this issue open meanwhile, please.
@seansabe Sure, no problem at all. Looking forward to hearing what worked for you.
@jamesosborne @reneesoffice Alright, my internet provider was blocking Google Analytics services and website for a reason but it’s now working. Thank you very much anyways.
@seansabe Good to know, thanks for the update.
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