Support » Requests and Feedback » Negative reviews

  • I don’t know if this issue has been discussed earlier, if so it should maybe be moved to the correct instance.

    My negative reviews have been deleted. Only positive remain.

    About me:
    I started creating websites 2004. I have worked since then as a consultant, website developer, website designer and website technician. During this period I have tried out and reviewed between 3000 and 5000 softwares across internet. My goal with the reviews has always been to encourage the software developer in two ways:
    1. If the software is good – praise
    2. If the software don’t work, provide viruses, are used as spyware or has other issues, it should state this clearly on the review page – not necessary on the plugin support forum – so that the developer can adjust, fix, delete and overall makes his or her project match the public need. And with this increase the amount of users.

    My negative reviews have gotten complaints because the developer believes the negative critic are damaging his/her business. I want to say, no it is not, bad coding and mischief does!

    As a designer, website developer I really need to find working plugins. I rely on the reviews to guide me. I don’t have time to enter any support forum, to maybe get an answer in time before I reach my deadline with the waiting customer.

    I believe bad reviews can be fixed and changed to good reviews if the reviewer chose to change it or the developer mark the problem “fixed”, the review may then automatically go from 1 star to five, to mark the developers’ engagement. That would also show plugin surfer (if normal good reviews are up to five yellow stars, a fixed problem show up to 5 blue stars) that the developer are taking care of his or her customers.

    This strengthen any developers brand. Going to attack the reviewer and claiming that there are no problems whatsoever, is plain fraud and so wrong!

    • This topic was modified 3 weeks, 2 days ago by  Steven Stern.
Viewing 11 replies - 1 through 11 (of 11 total)
  • Moderator Steven Stern

    (@sterndata)

    Support Team Volunteer

    There are reviews that reflect your experience with a plugin and those that are used as cudgels to demand support outside of the normal support channels. The reviews of yours that were archived are in the latter category.

    You were emailed

    ’ve archived your review. Try not to use the reviews for support, if you need help please start a support topic.

    for each of them, along with the appropriate link to post a new support topic.

    There is no conspiracy or automatic/manual changing of stars on a review.

    • This reply was modified 3 weeks, 2 days ago by  Steven Stern.
    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    My negative reviews have been deleted. Only positive remain.

    Your reviews were removed for cause and they were not opinions. Each one that was removed was the start if a support topic and that’s not appropriate for a review here.

    Too often people have used reviews for, and yes this is a euphemism, “encouraging” authors to support them. The more blatant examples is when someone does this:

    I will change my review when I get a fix for my problem

    Which is also synonymous with this as extortion:

    Give me the support or the review gets it

    Extortion is an ugly word and this is only an example of some other peoples reviews.

    *Drinks more coffee*

    Here’s a good bad review.

    I started a support topic. It went poorly. I think this plugin/theme needs improvement and here is why. (LISTS REASONS WHY)

    That’s a great example of a good bad review. When I read a review like that I want to jump for joy. It’s great feedback and while it is not often, there are many reviews here like that.

    This is an example of a bad bad review. Yes, “bad bad” probably isn’t great grammar.

    Not working. 1 star. I need support.

    And then repeat that with 10 other plugins. That wasn’t you BTW, I’m just using a popular example. Sometimes a person starts a support topic and then immediately places and identical bad review. I think the person believes that will get a faster reply but that’s very not cool when people do that.

    The review section on WordPress.ORG isn’t like Famous Greek Online Bookstore™ reviews or Letter-Bay Auction site. The reviews here are feedback about a user’s experience with a plugin or theme here. That feedback can include or be about the “pro” or commercial version of the plugin or theme if the author upsells in the repository on WordPress.org.

    So please, leave good bad reviews if you must. Those will never be archived even if a plugin or theme author complains about it. But if the review is the start of a support topic then yes, that will be archived with a @ reply back to the user. Start a support topic first then please leave a review about that experience.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    I missed this part and I blame a lack of coffee and time zones.

    I believe bad reviews can be fixed and changed to good reviews if the reviewer chose to change it or the developer mark the problem “fixed”

    That’s what I meant. That’s using reviews like a stick to get what you want, which is a working plugin or theme. Please do not do that, that isn’t cool in reviews. That’s the purpose of support topics and not reviews.

    Yes, a bad review can be converted into a good review. But using the review that way isn’t appropriate. It’s trying to leverage a result and using the review to do it.

    Edit:

    That would also show plugin surfer (if normal good reviews are up to five yellow stars, a fixed problem show up to 5 blue stars) that the developer are taking care of his or her customers.

    There are no customer here, only users. You’re not a plugin or theme customer here, the author is not a company or customer help on this site. Anyone who thinks otherwise is mistaken.

    A plugin or theme author is a volunteer who went the addition step to also contribute free code to the community. Don’t think of yourself as a customer here, you are not.

    • This reply was modified 3 weeks, 2 days ago by  Jan Dembowski.

    This is ridiculous! I didn’t write that crap above. The only thing you cause by deleting bad reviews are that people don’t leave reviews…

    Of course the review should say what’s wrong with the plugin. And of course the developer should get the chance to fix it or he/she look bad from the total of experiences discussed between users. You guys go together as a mob and scream at the top of your lungs that your users/clients/customers are complete idiots? Why?
    If a plugin don’t work, don’t launch it as if it did! If it does not, keep it on the drawing board.
    If a plugin don’t work, I don’t ask for support unless it is one of a kind. I just try another one that I promote to others instead.
    But Good luck guys/gals with the way you handle reviews, now I know they can’t be trusted. And as IPS globally say “don’t trust WordPress plugins unless you really trust the company”!

    And also… too much coffee here… I am a customer since most of the plugins- and theme authers are companies and charge money! If the plugin works, I might upgrade.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    No, you are not a customer here. That is important that that is understood. If you think that this community support forum is about customers then you are mistaken regardless of whether or not an author upsells here.

    If you are a plugin or theme customer then do not raise support topics in these forums. That’s not for here and those topics will be closed when found with a reply.

    • This reply was modified 3 weeks, 2 days ago by  Jan Dembowski. Reason: Fixed silly grammar mistake and typo

    Ok, that I understand. Sorry

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    *Raises coffee mug in appreciation of understanding* 😉

    I googled for a plugin that I needed there are sites out there that recommend plugins, various top 10s for various functions I find those better than using reviews. Google for your needs and you can consider user reviews a secondary.

    “I’ve archived your review. Try not to use the reviews for support, if you need help please start a support topic.”

    Why couldn’t The post have been changed to a “non support topic” rather than just delete it???

    “The only thing you cause by deleting bad reviews are that people don’t leave reviews…”

    … that’s a fair statement.

    If talking about plugins that a are designed to work with wordpress and there are issues (and the issues are detailed) .. that’s for the betterment of the community to be “for warned” isn’t it?
    If the developer addresses the issues its only going to improve their reputation. “they’ve listened and they’ve acted”, But more often than not nothing happens on their end.

    If its OK for a user to critic a plugin and provide a detailed list of issues why can a developer just state its damaging their business and the users post is removed.
    Wheres the proof from the developer that:
    1) the issues of the plugin/piece of software submitted by the user are not accurate
    2) the proof their business is being damaged.

    If there are numerous issues (posted by users) about a developer’s plugin why isn’t the plugin removed until the developers reply/address the issues?

    Moderator Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    There are many things to address from your reply @emind1,

    Why couldn’t The post have been changed to a “non support topic” rather than just delete it???

    That is a limitation of the forum software.

    If talking about plugins that a are designed to work with wordpress and there are issues (and the issues are detailed) .. that’s for the betterment of the community to be “for warned” isn’t it?

    Yes and no. If you are talking about your experience of a service whether good or bad then please do. If you are leveraging support from the reviews then please don’t.

    If the developer addresses the issues its only going to improve their reputation. “they’ve listened and they’ve acted”, But more often than not nothing happens on their end.

    The developer listening to issues isn’t what we’re talking about. It’s people writing reviews that leverage support.

    If its OK for a user to critic a plugin and provide a detailed list of issues why can a developer just state its damaging their business and the users post is removed.

    They can’t. A developer cannot have a review removed because they are misusing the review system and using it as part of their business model. The WordPress.org reviews are to convey real user experiences to the authors so that they can learn and improve their software.

    If there are numerous issues (posted by users) about a developer’s plugin why isn’t the plugin removed until the developers reply/address the issues?

    Fundamentally, this is open source and people are volunteering their time to write plugins and support them.

    Edit: This thread has been closed to stop divergence from new topics.

    • This reply was modified 4 days, 20 hours ago by  Andrew Nevins.
Viewing 11 replies - 1 through 11 (of 11 total)
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