Plugin Support
AW a11n
(@slash1andy)
Automattic Happiness Engineer
Hey there!
You should have access for support for paid extensions at the link you sent, as long as your license is valid in the account you are logged into. The form will display there like in this screenshot: https://d.pr/i/jelgeq
Can you send a screenshot of what you are seeing there? I recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on the page, then paste the URL in this chat. It works with Chrome, Firefox and Edge.
Thread Starter
phases
(@phases)
Yes, I know I should have access. I am logged in. I have a current subscription, there’s just no form.
Here’s a screenshot.
https://snipboard.io/Knzm4g.jpg
Hi there,
Thank you very much for providing that screenshot so we can see what you are seeing. That is extremely odd! I can see you are logged in, but seems like something is blocking the entire form from loading on the page.
Do you currently have any browser plugins/extensions installed that might be blocking page content/forms from loading?
If you open the browser developer tools, do you see any errors displayed in the console?
If you try in another browser, do you see the same thing? How about on a different device?
In the meantime while sorting this out, if you want to reply via email to the email sent from a previous ticket, it will open up a follow-up ticket which we can then forward to the support team for the Google Product Feed extension.
Please let us know how that goes.
Thread Starter
phases
(@phases)
It randomly showed up today. Nothing changed on my end, the form just started showing up. Ticket submitted.
