Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter mariosnft

    (@mariosnft)

    *Correction: Do you have any othe suggestion on how to disable the pixel on the plugin? or any sugestion why doesnt seem to disable it?

    Plugin Support Jess – a11n

    (@jlundie)

    Hi @mariosnft,

    Thanks for reaching out on this!

    As far as we’re aware, you should be able to disable the pixel on your site using that filter.

    We have seen some issues previously where code is copy / pasted from our docs and ends up with the wrong kind of apostrophe marks, which can cause issues.

    add_filter( 'facebook_for_woocommerce_integration_pixel_enabled', '__return_false' );

    Could you please copy the snippet directly from the code block above and see if that does the trick?

    If it doesn’t, please leave the snippet active and share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    We look forward to hearing back from you on this!

    Thread Starter mariosnft

    (@mariosnft)

    Hello Jess thank you for your reply,

    I copied it. Apostrophe marks were ok. Still the same.

    System Report:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.actinajewelry.com
    Site address (URL): https://www.actinajewelry.com
    WC Version: 5.5.2
    REST API Version: ✔ 5.5.2
    WC Blocks Version: ✔ 5.3.3
    Action Scheduler Version: ✔ 3.2.1
    WC Admin Version: ✔ 2.4.4
    Log Directory Writable: ✔
    WP Version: 5.8.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache/2.4.25 (Debian)
    PHP Version: 7.3.31-1+0~20210923.88+debian9~1.gbpac4058
    PHP Post Max Size: 64 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 2500
    cURL Version: 7.52.1
    OpenSSL/1.0.2u
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.1.48-MariaDB-1~stretch
    Max Upload Size: 64 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
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    WC Database Prefix: wp_d474cbf9dd_
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    Database Index Size: 16.30MB
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    acf-field-group: 22
    actina-reviews: 20
    amn_mi-lite: 1
    attachment: 976
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    shop_order: 110
    wpcf7_contact_form: 3
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (45) ###
    
    Adminimize: by Frank Bültge – 1.11.7
    Advanced Custom Fields PRO: by Delicious Brains – 5.9.9
    Advanced Woo Search: by ILLID – 2.33
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    ### Must Use Plugins (1) ###
    
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    Currency Position: left
    Thousand Separator: ,
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    variable (variable)
    
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    Cart: #8 - /cart/
    Checkout: #9 - /checkout/
    My account: #10 - /my-account/
    Terms and conditions: #4474 - /policies/
    
    ### Theme ###
    
    Name: Ion Child
    Version: 1.0.1
    Author URL: http://themeforest.net/user/elated-themes
    Child Theme: ✔
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    Parent Theme Version: 1.5
    Parent Theme Author URL: https://themeforest.net/user/elated-themes
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Archive Template: Your theme has a woocommerce.php file
    you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
    
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    ### Braintree (Credit Card) ###
    
    Environment: Production
    Tokenization Enabled: –
    Debug Mode: Off
    
    ### Action Scheduler ###
    
    Complete: 1,784
    Oldest: 2021-08-31 10:58:53 +0300
    Newest: 2021-09-30 15:19:34 +0300
    
    Failed: 1
    Oldest: 2020-07-15 00:00:42 +0300
    Newest: 2020-07-15 00:00:42 +0300
    
    Pending: 4
    Oldest: 2021-09-30 16:17:04 +0300
    Newest: 2021-10-07 15:11:13 +0300
    
    ### Status report information ###
    
    Generated at: 2021-09-30 15:19:38 +03:00
    
    Plugin Author Jeremy Pry

    (@jpry)

    Hi @mariosnft,

    Looking at the source code for your site, I can see the following comment before the pixel code:

    
     <!-- Facebook Pixel Code -->
    

    Our plugin only uses this exact comment for a <noscript> tag, but not for the mail pixel script.

    Do any of your other plugins include Facebook functionality as a feature?

    Thread Starter mariosnft

    (@mariosnft)

    You are correct!

    CTX Feed: by WebAppick – 4.4.21 was inserting the facebook pixel.

    Really sorry for the trouble! I dont even use it for anything related to facebook and in order to find out what plugin was inserting the code I started disableing one plugin after another to see.

    Thank you very much for pointing this out I wouldn’t figure this out!

    Have a good one!
    Marios

    Plugin Support lionel.a11n

    (@lioneldaniel)

    Hi @mariosnft,

    Thanks for getting back to us! So glad we were able to help. I’ll mark this topic as ‘Resolved’, and if you have any further questions feel free to open a new topic.

    Have a good day!

    Thread Starter mariosnft

    (@mariosnft)

    Is there a way to hide my system report from previous message?

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Moderator note:

    I’m sorry but no. Unless it is an extreme case, posts and replies are not edited here.

    Forum topics will only be edited or deleted if they represent a valid legal, security, or safety concern.

    See https://wordpress.org/support/guidelines/#deleting-editing-posts and https://wordpress.org/about/privacy/

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