Need to disable pixel – suggested code snippet doesnt work

Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter mariosnft

    (@mariosnft)

    2 years, 11 months ago

    *Correction: Do you have any othe suggestion on how to disable the pixel on the plugin? or any sugestion why doesnt seem to disable it?

    Plugin Support Jess – a11n

    (@jlundie)

    2 years, 11 months ago

    Hi @mariosnft,

    Thanks for reaching out on this!

    As far as we’re aware, you should be able to disable the pixel on your site using that filter.

    We have seen some issues previously where code is copy / pasted from our docs and ends up with the wrong kind of apostrophe marks, which can cause issues.

    add_filter( 'facebook_for_woocommerce_integration_pixel_enabled', '__return_false' );

    Could you please copy the snippet directly from the code block above and see if that does the trick?

    If it doesn’t, please leave the snippet active and share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    We look forward to hearing back from you on this!

    Thread Starter mariosnft

    (@mariosnft)

    2 years, 11 months ago

    Hello Jess thank you for your reply,

    I copied it. Apostrophe marks were ok. Still the same.

    System Report:

    
### WordPress Environment ###

WordPress address (URL): https://www.actinajewelry.com
Site address (URL): https://www.actinajewelry.com
WC Version: 5.5.2
REST API Version: ✔ 5.5.2
WC Blocks Version: ✔ 5.3.3
Action Scheduler Version: ✔ 3.2.1
WC Admin Version: ✔ 2.4.4
Log Directory Writable: ✔
WP Version: 5.8.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.25 (Debian)
PHP Version: 7.3.31-1+0~20210923.88+debian9~1.gbpac4058
PHP Post Max Size: 64 MB
PHP Time Limit: 300
PHP Max Input Vars: 2500
cURL Version: 7.52.1
OpenSSL/1.0.2u

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.1.48-MariaDB-1~stretch
Max Upload Size: 64 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

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WC Database Version: 5.5.2
WC Database Prefix: wp_d474cbf9dd_
Total Database Size: 63.37MB
Database Data Size: 47.07MB
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acf-field: 945
acf-field-group: 22
actina-reviews: 20
amn_mi-lite: 1
attachment: 976
br_product_filter: 7
cwginstocknotifier: 3
gift_card: 14
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post: 26
postman_sent_mail: 250
product: 64
product_variation: 98
revision: 90
shop_coupon: 21
shop_order: 110
wpcf7_contact_form: 3

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (45) ###

Adminimize: by Frank Bültge – 1.11.7
Advanced Custom Fields PRO: by Delicious Brains – 5.9.9
Advanced Woo Search: by ILLID – 2.33
Angell EYE Updater: by Angell EYE – 2.0.16
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Classic Editor: by WordPress Contributors – 1.6.2
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### Settings ###

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Force SSL: ✔
Currency: EUR (€)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 0
Taxonomies: Product Types: external (external)
gift-card (gift-card)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #7 - /jewelry/
Cart: #8 - /cart/
Checkout: #9 - /checkout/
My account: #10 - /my-account/
Terms and conditions: #4474 - /policies/

### Theme ###

Name: Ion Child
Version: 1.0.1
Author URL: http://themeforest.net/user/elated-themes
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Parent Theme Name: Ion
Parent Theme Version: 1.5
Parent Theme Author URL: https://themeforest.net/user/elated-themes
WooCommerce Support: ✔

### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: ion-child/woocommerce/cart/cart-totals.php
ion-child/woocommerce/cart/cart.php
ion-child/woocommerce/checkout/form-billing.php
ion-child/woocommerce/checkout/form-checkout.php
ion-child/woocommerce/checkout/review-order.php
ion-child/woocommerce/checkout/thankyou.php
ion-child/woocommerce/content-product.php
ion/woocommerce/content-widget-product.php
ion-child/woocommerce/emails/email-addresses.php
ion-child/woocommerce/emails/email-order-details.php
ion-child/woocommerce/emails/email-styles.php
ion-child/woocommerce/global/quantity-input.php
ion-child/woocommerce/myaccount/dashboard.php
ion-child/woocommerce/myaccount/form-login.php
ion-child/woocommerce/order/order-details-customer.php
ion/woocommerce/product-searchform.php
ion-child/woocommerce/single-product/add-to-cart/simple.php
ion-child/woocommerce/single-product/add-to-cart/variable.php

### Braintree (Credit Card) ###

Environment: Production
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### Action Scheduler ###

Complete: 1,784
Oldest: 2021-08-31 10:58:53 +0300
Newest: 2021-09-30 15:19:34 +0300

Failed: 1
Oldest: 2020-07-15 00:00:42 +0300
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Pending: 4
Oldest: 2021-09-30 16:17:04 +0300
Newest: 2021-10-07 15:11:13 +0300

### Status report information ###

Generated at: 2021-09-30 15:19:38 +03:00
    Jeremy Pry

    (@jpry)

    2 years, 11 months ago

    Hi @mariosnft,

    Looking at the source code for your site, I can see the following comment before the pixel code:

    
 <!-- Facebook Pixel Code -->

    Our plugin only uses this exact comment for a <noscript> tag, but not for the mail pixel script.

    Do any of your other plugins include Facebook functionality as a feature?

    Thread Starter mariosnft

    (@mariosnft)

    2 years, 11 months ago

    You are correct!

    CTX Feed: by WebAppick – 4.4.21 was inserting the facebook pixel.

    Really sorry for the trouble! I dont even use it for anything related to facebook and in order to find out what plugin was inserting the code I started disableing one plugin after another to see.

    Thank you very much for pointing this out I wouldn’t figure this out!

    Have a good one!
    Marios

    Plugin Support lionel.a11n

    (@lioneldaniel)

    2 years, 11 months ago

    Hi @mariosnft,

    Thanks for getting back to us! So glad we were able to help. I’ll mark this topic as ‘Resolved’, and if you have any further questions feel free to open a new topic.

    Have a good day!

    Thread Starter mariosnft

    (@mariosnft)

    2 years, 11 months ago

    Is there a way to hide my system report from previous message?

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    2 years, 11 months ago

    Moderator note:

    I’m sorry but no. Unless it is an extreme case, posts and replies are not edited here.

    Forum topics will only be edited or deleted if they represent a valid legal, security, or safety concern.

    See https://wordpress.org/support/guidelines/#deleting-editing-posts and https://wordpress.org/about/privacy/

Viewing 8 replies - 1 through 8 (of 8 total)
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