Title: Need support
Last modified: June 28, 2019

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# Need support

 *  Resolved [kinjaldalwadi](https://wordpress.org/support/users/kinjaldalwadi/)
 * (@kinjaldalwadi)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/need-support-25/)
 * Hi [@tymotey](https://wordpress.org/support/users/tymotey/),
 * Thank you for creating wonderful plugin.But I need help as it gives the error
   like
    “Model not saved correctly”
 * Your help will be highly appreciated.
 * Thanks

Viewing 9 replies - 1 through 9 (of 9 total)

 *  Plugin Author [tymotey](https://wordpress.org/support/users/tymotey/)
 * (@tymotey)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/need-support-25/#post-11683373)
 * [@kinjaldalwadi](https://wordpress.org/support/users/kinjaldalwadi/) hello!
    
   Thank you for trying the plugin. I am sorry about the problem you encounter.
 * This message occurs when no face was recognized. Did you first uploaded a image
   to a user(from user details: [https://www.screencast.com/t/JJZ2UgXW](https://www.screencast.com/t/JJZ2UgXW))?
   
   You can any time switch back to normal login using this link: [https://www.screencast.com/t/y9yLkZTx](https://www.screencast.com/t/y9yLkZTx)
 *  Thread Starter [kinjaldalwadi](https://wordpress.org/support/users/kinjaldalwadi/)
 * (@kinjaldalwadi)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/need-support-25/#post-11686642)
 * [@tymotey](https://wordpress.org/support/users/tymotey/)
    Thank you for your 
   quick response. Yes I have set user image now. And displays Recongnizing…. since
   more than 10 minute.
 *  Thread Starter [kinjaldalwadi](https://wordpress.org/support/users/kinjaldalwadi/)
 * (@kinjaldalwadi)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/need-support-25/#post-11687508)
 * Hi [@tymotey](https://wordpress.org/support/users/tymotey/)
 * We are still facing same issue. I really want to use this feature in my website.
 * Looking forward for your support.
 * Thanks
 *  Plugin Author [tymotey](https://wordpress.org/support/users/tymotey/)
 * (@tymotey)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/need-support-25/#post-11688680)
 * [@kinjaldalwadi](https://wordpress.org/support/users/kinjaldalwadi/)
    can you
   provide me a link to see what’s happening?
 *  Thread Starter [kinjaldalwadi](https://wordpress.org/support/users/kinjaldalwadi/)
 * (@kinjaldalwadi)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/need-support-25/#post-11689610)
 * Please find below link:
    [https://tv.viitor.cloud/wp-admin](https://tv.viitor.cloud/wp-admin)
 *  Plugin Author [tymotey](https://wordpress.org/support/users/tymotey/)
 * (@tymotey)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/need-support-25/#post-11690056)
 * [@kinjaldalwadi](https://wordpress.org/support/users/kinjaldalwadi/) ok thank
   you for the link! I’ll be back with news as soon as possible, if not today, tomorrow
   at the latest!
    If I have further questions, can we talk on email OR slack?
 *  Plugin Author [tymotey](https://wordpress.org/support/users/tymotey/)
 * (@tymotey)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/need-support-25/#post-11690490)
 * [@kinjaldalwadi](https://wordpress.org/support/users/kinjaldalwadi/)
    I went 
   through all the plugin code and I was able to replicate the error you got. The
   fix was adding face data image to user profile in edit user. Something like: 
   [https://www.screencast.com/t/t15Af3jqPQG](https://www.screencast.com/t/t15Af3jqPQG)
 * I have done a fresh install and the first time I run the plugin I got that error.
   When I edited a user and added a image in user profile, the login worked.
    After
   the image was uploaded to server(on user profile -> Face Recognition) you will
   need to get these 2 messages: [https://www.screencast.com/t/DIhC29PuH](https://www.screencast.com/t/DIhC29PuH)
 * In next updates I will fix the message to be more accurate and make some User
   interaction changes.
 *  Thread Starter [kinjaldalwadi](https://wordpress.org/support/users/kinjaldalwadi/)
 * (@kinjaldalwadi)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/need-support-25/#post-11691071)
 * Hello [@tymotey](https://wordpress.org/support/users/tymotey/),
 * Thank you for support it works as expected. Thanks a lot.
 *  Plugin Author [tymotey](https://wordpress.org/support/users/tymotey/)
 * (@tymotey)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/need-support-25/#post-11691343)
 * [@kinjaldalwadi](https://wordpress.org/support/users/kinjaldalwadi/) you are 
   most welcome!
 * hope you enjoy the plugin.
    Any feedback/ideas are welcome!
    -  This reply was modified 6 years, 10 months ago by [tymotey](https://wordpress.org/support/users/tymotey/).

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘Need support’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/face-recognition.svg)
 * [Face Recognition Login](https://wordpress.org/plugins/face-recognition/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/face-recognition/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/face-recognition/)
 * [Active Topics](https://wordpress.org/support/plugin/face-recognition/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/face-recognition/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/face-recognition/reviews/)

 * 9 replies
 * 2 participants
 * Last reply from: [tymotey](https://wordpress.org/support/users/tymotey/)
 * Last activity: [6 years, 10 months ago](https://wordpress.org/support/topic/need-support-25/#post-11691343)
 * Status: resolved