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Need Old Jetpack ID (not in my database)

  • jennifernervo
    Member

    @jennifernervo

    I uninstalled and reinstalled Jetpack and lost over 500 subscribers. Since I have used Mailchimp to collect subscribers for over a year, I didn’t notice the lost subscribers until recently. This possibly happened last November or December.

    I found instructions to restore the old Jetpack ID in my database, but the 3 listed don’t go back far enough. Is there anyway to retrieve them? Does WP.com have a full database record of all old IDs? It looks like they may change with each revision.

    WP.com contact isn’t available for anyone not paying for a plugin, so no help there.

    Thanks for any input you can offer!!

    https://wordpress.org/plugins/jetpack/

Viewing 1 replies (of 1 total)
  • Plugin Contributor Brandon Kraft
    Happiness Engineer

    @kraftbj

    Howdy,

    You can always reach us via the http://jetpack.me/contact-support/ link more directly than any wp.com contact page 🙂

    What is your URL? Likely what happened is your site was originally connected to WordPress.com under a development URL (e.g. many times like http://127.0.0.1/~example) and the change to the production URL wasn’t sync’d up to us. When you deactivated and reactivated under the actual URL, our system didn’t make the connection so a new account was created.

    If we can find the old ID, I can merge your stats and subscribers over so everything is under the account that your site is currently connected under.

    Cheers!

Viewing 1 replies (of 1 total)
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