We use Auth0 and the Auth0 plugin for WP to manage logins to a membership organization site that has tens of thousands of users. One issue that is giving us a lot of trouble is the ‘forgot password’ function. If the user’s email is already in Auth0, this works fine. However, if they are not in Auth0, they see the message “WE’VE JUST SENT YOU AN EMAIL TO RESET YOUR PASSWORD” but they never actually receive an email. The end product is a lot of unnecessary phone calls to the organization.
Can this messaging be altered to reflect a failure to find an email? The “WE’VE JUST SENT YOU AN EMAIL…” message works fine for success, but can there be another message for failure, such as “YOUR EMAIL IS NOT IN THE SYSTEM. PLEASE SIGN UP.” ?
The page I need help with: [log in to see the link]
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