Support » Plugin: WooCommerce Stripe Subscription Payment Gateway » Need Instant Feedback for Failed Payments

  • Resolved Tyler Laracuente


    When payments fail through the system, the order is just set to ‘awaiting payment’, without any warning to the customer. The customer is just taken to the order details page, making it seem like everything went through.

    I have built a payment platform being used by salespeople out in the field, and they type in customer info to make the sale. They deliver physical product on the spot, but have no idea how to tell whether or not the payment actually went through.

    What can we do to get instant feedback about the status of orders, and only accept orders that come back as successfully paid immediately?

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  • Plugin Author wsspg


    Hello, sorry to hear you’re having trouble with Wsspg !

    When payments fail through the system

    Could you elaborate a bit on this ? Where are they failing exactly ? If a payment charge is not successfully captured/authorised, then the order cannot be made, so it won’t show up in the admin at all, because it doesn’t exist.

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