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  • Plugin Support loic @ cloudinary

    (@loiccloudinary)

    Hi @vbvinc,

    Thanks for your feedback.

    In order to be able to further investigate the issue you’re experiencing, may I kindly ask you to create a ticket to support@cloudinary.com with the following details:

    • WordPress version.
    • Cloudinary Plugin’s version.
    • The theme that you use and its version.
    • A full list of all other plugins that you have installed on your environment.
    • Page builders that you actively use.
    • A screenshot of your Media Library in list mode.
    • A screenshot of your Site Health under the Tools Section.

    Note that since version 2.7.0, you can use the new system report feature in order to generate all the information above except the screenshots.

    Once provided, we will take a deeper look into it on our end, trying to reproduce the issue to better understand the root cause for it.

    In case it will be necessary, will you be willing to provide us with temporary access to a sandbox environment of your site where we can take a look and debug if needed?

    Looking forward to your update.

    Thanks,
    Loic

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