Title: UPS (BASIC) WooCommerce Shipping Last modified: February 21, 2018 --- # UPS (BASIC) WooCommerce Shipping * Resolved [abdullahmza](https://wordpress.org/support/users/abdullahmza/) * (@abdullahmza) * [8 years, 4 months ago](https://wordpress.org/support/topic/need-help-ups-basic-woocommerce-shipping/) * Hi, I’m using your plugin, UPS (BASIC) WooCommerce Shipping, but have a problem, the local as well as international shipping prices are not as UPS prices, they are much higher. Awaiting your help. Thank You. Viewing 15 replies - 1 through 15 (of 26 total) 1 [2](https://wordpress.org/support/topic/need-help-ups-basic-woocommerce-shipping/page/2/?output_format=md) [→](https://wordpress.org/support/topic/need-help-ups-basic-woocommerce-shipping/page/2/?output_format=md) * [xadapter](https://wordpress.org/support/users/xadapter/) * (@xadapter) * [8 years, 4 months ago](https://wordpress.org/support/topic/need-help-ups-basic-woocommerce-shipping/#post-9997317) * Hi [@abdullahmza](https://wordpress.org/support/users/abdullahmza/), * Are you checking the prices for a single item or multiple items? * The basic version of the plugin is meant for small shop owners who have a 1 or 2 products in their inventory. Hence, packing of products happens individually. As a result the prices are high. * The [premium version](https://www.xadapter.com/product/woocommerce-ups-shipping-plugin-with-print-label/) has additional features like box packing, and weight based packing also. In addition, it also has label generation feature, and other other value added services. Hence for multiple items, you can have the pricing accordingly. * Can you please check and let us know about this? * Thread Starter [abdullahmza](https://wordpress.org/support/users/abdullahmza/) * (@abdullahmza) * [8 years, 4 months ago](https://wordpress.org/support/topic/need-help-ups-basic-woocommerce-shipping/#post-9997424) * Yeah, but the problem is that the site I’m working is UK based, and if I’m buying something, also from UK, weight less than 1 kg and dimensions 30 cm all, height, width and length, still the costs are: * Saver (UPS): £63.94 Worldwide Express Plus (UPS): £106.72 Standard (UPS): £33.23 Worldwide Express (UPS): £66.67 * Within UK, it must be less around £5. * I,ve set the origin as UK as well. * [xadapter](https://wordpress.org/support/users/xadapter/) * (@xadapter) * [8 years, 4 months ago](https://wordpress.org/support/topic/need-help-ups-basic-woocommerce-shipping/#post-9997452) * Hi [@abdullahmza](https://wordpress.org/support/users/abdullahmza/), * No problem. I will check it out. Can you please provide us the exact “Ship From” and “Ship To” addresses so that we can find out the rates and replicate the scenario and help you? * Thread Starter [abdullahmza](https://wordpress.org/support/users/abdullahmza/) * (@abdullahmza) * [8 years, 4 months ago](https://wordpress.org/support/topic/need-help-ups-basic-woocommerce-shipping/#post-9997695) * Ship From: 34 New House 67-68 Hatton Garden London EC1N 8JY, United Kingdom Ship To: 35 New House 67-68 Hatton Garden London EC1N 8JY, United Kingdom * I’ve kept the destination near for simplicity. * Package – Weight : 1 kg Dimensions : 30 cm for all Price : £25 * Saver (UPS): £63.94 Worldwide Express Plus (UPS): £106.72 Standard (UPS): £33.23 Worldwide Express (UPS): £66.67 * I’m getting these prices for the above ship from and to. * [xadapter](https://wordpress.org/support/users/xadapter/) * (@xadapter) * [8 years, 4 months ago](https://wordpress.org/support/topic/need-help-ups-basic-woocommerce-shipping/#post-9997769) * Hi [@abdullahmza](https://wordpress.org/support/users/abdullahmza/), * We have approached [UPS](https://xadapter.zendesk.com/agent/tickets/24331) on this. * We are also getting the same high rates from the API. As soon as they reply, we will get back to you on this. * Thread Starter [abdullahmza](https://wordpress.org/support/users/abdullahmza/) * (@abdullahmza) * [8 years, 4 months ago](https://wordpress.org/support/topic/need-help-ups-basic-woocommerce-shipping/#post-9997778) * Ok thanks, I’ll wait. * Thread Starter [abdullahmza](https://wordpress.org/support/users/abdullahmza/) * (@abdullahmza) * [8 years, 4 months ago](https://wordpress.org/support/topic/need-help-ups-basic-woocommerce-shipping/#post-9997802) * [http://www.mockupr.com/mu/qdov7008/121](http://www.mockupr.com/mu/qdov7008/121) * [http://www.mockupr.com/mu/wbhn2781/122](http://www.mockupr.com/mu/wbhn2781/122) * [http://www.mockupr.com/mu/lorm7389/123](http://www.mockupr.com/mu/lorm7389/123) * [http://www.mockupr.com/mu/yvuc4392/124](http://www.mockupr.com/mu/yvuc4392/124) * [xadapter](https://wordpress.org/support/users/xadapter/) * (@xadapter) * [8 years, 4 months ago](https://wordpress.org/support/topic/need-help-ups-basic-woocommerce-shipping/#post-9997935) * Hi [@abdullahmza](https://wordpress.org/support/users/abdullahmza/), * Yes. As soon as we are able to get a reply from UPS, we will get back. * Thread Starter [abdullahmza](https://wordpress.org/support/users/abdullahmza/) * (@abdullahmza) * [8 years, 4 months ago](https://wordpress.org/support/topic/need-help-ups-basic-woocommerce-shipping/#post-9997945) * Ok bruh. * [xadapter](https://wordpress.org/support/users/xadapter/) * (@xadapter) * [8 years, 3 months ago](https://wordpress.org/support/topic/need-help-ups-basic-woocommerce-shipping/#post-10003810) * Hi Abdullah, * UPS has responded with an answer on this. Kindly find the attached answer : *********************************************************** Dear Anindo * The rates are not matching since they are using different Rate Charts. This is identified by adding the RateChartIndicator under the RateInformation container. * The rates request is using the Rates chart while UPS.com is using General List Rates chart. This is because the account number is not being provided on UPS. com, though it would provided Negotiated Rates if it is provided. * If you wish to have the Rating API return General List Rates, please refer to the Rating XML Developer Guide on how to get General List Rates to be returned. * Please contact us if you need any additional assistance. * Corey N. UPS Technical Support ******************************************* Hence, we confirm that if you use a proper account in the settings page, the rates will match. Also if you have negotiated rates enabled for the account, then just enable the option and then the rates should be fine. * Thread Starter [abdullahmza](https://wordpress.org/support/users/abdullahmza/) * (@abdullahmza) * [8 years, 3 months ago](https://wordpress.org/support/topic/need-help-ups-basic-woocommerce-shipping/#post-10014936) * Hi, I actually am using a proper UPS account. Where is the “RateChartIndicator under the RateInformation container” in your plugin? * [xadapter](https://wordpress.org/support/users/xadapter/) * (@xadapter) * [8 years, 3 months ago](https://wordpress.org/support/topic/need-help-ups-basic-woocommerce-shipping/#post-10015056) * Hi [@abdullahmza](https://wordpress.org/support/users/abdullahmza/), * We are checking this. Our team has provides the account number in “Shipper Number” node. I think there is a confusion with UPS on the same. I can also involve you in the conversation if you want. You can send an email to ando at xadapter.com. So that I can get your email and keep you in the loop. * Thread Starter [abdullahmza](https://wordpress.org/support/users/abdullahmza/) * (@abdullahmza) * [8 years, 3 months ago](https://wordpress.org/support/topic/need-help-ups-basic-woocommerce-shipping/#post-10018512) * Nope, couldn’t find that. Yeah, that would be nice, thanks, sending my email to ando. * Thread Starter [abdullahmza](https://wordpress.org/support/users/abdullahmza/) * (@abdullahmza) * [8 years, 3 months ago](https://wordpress.org/support/topic/need-help-ups-basic-woocommerce-shipping/#post-10018518) * Umm, what’s ando’s email? * [xadapter](https://wordpress.org/support/users/xadapter/) * (@xadapter) * [8 years, 3 months ago](https://wordpress.org/support/topic/need-help-ups-basic-woocommerce-shipping/#post-10018628) * Here is the email. - This reply was modified 8 years, 3 months ago by [xadapter](https://wordpress.org/support/users/xadapter/). Viewing 15 replies - 1 through 15 (of 26 total) 1 [2](https://wordpress.org/support/topic/need-help-ups-basic-woocommerce-shipping/page/2/?output_format=md) [→](https://wordpress.org/support/topic/need-help-ups-basic-woocommerce-shipping/page/2/?output_format=md) The topic ‘UPS (BASIC) WooCommerce Shipping’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/ups-woocommerce-shipping-method_0073aa. svg) * [UPS WooCommerce Shipping Method Plugin](https://wordpress.org/plugins/ups-woocommerce-shipping-method/) * [Frequently Asked Questions](https://wordpress.org/plugins/ups-woocommerce-shipping-method/#faq) * [Support Threads](https://wordpress.org/support/plugin/ups-woocommerce-shipping-method/) * [Active Topics](https://wordpress.org/support/plugin/ups-woocommerce-shipping-method/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/ups-woocommerce-shipping-method/unresolved/) * [Reviews](https://wordpress.org/support/plugin/ups-woocommerce-shipping-method/reviews/) * 26 replies * 2 participants * Last reply from: [abdullahmza](https://wordpress.org/support/users/abdullahmza/) * Last activity: [8 years, 3 months ago](https://wordpress.org/support/topic/need-help-ups-basic-woocommerce-shipping/page/2/#post-10040068) * Status: resolved