Need Help to Access Account – Llama Commerce Show
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Our company, Classy Llama, owns the URL and a blog called The Llama Commerce Show, http://www.llamacommerceshow.com.
This show was created by past employees that are no longer with Classy Llama. We are undergoing a relaunch of the Llama Commerce Show and site and need access to this account. When we try to reset the password from the admin login, it says the site can’t handle the request and to contact the site owner – which we are.
I can provide the (last-known/documented) previous login that was being used, which was for the account login name.
Please let me know ASAP how to access and reset this blog! We can access the emails of past employees; we just don’t know whose it is registered under and are unable to reset the login.
Please help!
*Reached out to (email redacted) and received an error reply. Here’s what I’d sent:
“This site is owned by our company but has had many different users. We are happy to provide proof of ownership of the site, but are unsure whose login is needed to be used to access the admin panel. Jesse Tyler and Brett Curry and past employees of ours and we can provide the previous logins they were using. I just need to know what email this account is primarily registered under so our IT department can reset the password and update the login to a current employee’s email address.”
The page I need help with: [log in to see the link]
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the information with the details of usernames and associated email addresses and permission levels to access the WordPress dashboard is available via your webhosting account normally in an area called PHPMYADMIN. you can make all changes in that area.
domain name control might be separate from webhosting account
related link:
https://codex.wordpress.org/Resetting_Your_PasswordI always get a laugh when I do a domain lookup of a business and find the owner paid for contact privacy in the domain info then disclosed their address and phone number right on the website…
It looks like there are no ‘mail exchange’ records under that domain so that might be why your emails bounced back or don’t work.
Anyway, it looks like your hosting provider is RackSpace so call them and ask for help. The domain is from Enom but that might be who Rackspace works with on Domain Names anyway. You’ll probably have a credit card number or someway they can verify who you are.
Of course if your ‘IT’ people can access the Control Panel already then you just need to follow along with the link @contentiskey gave and set up a new username and password.
You really need to have access to the account that registered your domain. It’s good if the same account is your hosting account if you can access that. From there it’s good to be able to access the WordPress but if you lose any of these the WordPress credentials are easiest to fix.
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