Title: Error message Last modified: December 15, 2017 --- # Error message * Resolved [moto7198712](https://wordpress.org/support/users/moto7198712/) * (@moto7198712) * [8 years, 5 months ago](https://wordpress.org/support/topic/need-help-please-31/) * Hey how’s it going on the portfolio how do you remove the view more button so it just looks clean and simple thanks for your time Viewing 15 replies - 1 through 15 (of 16 total) 1 [2](https://wordpress.org/support/topic/need-help-please-31/page/2/?output_format=md) [→](https://wordpress.org/support/topic/need-help-please-31/page/2/?output_format=md) * Thread Starter [moto7198712](https://wordpress.org/support/users/moto7198712/) * (@moto7198712) * [8 years, 5 months ago](https://wordpress.org/support/topic/need-help-please-31/#post-9735771) * just seen it was disabled thanks anyways * [huge-it-support-1](https://wordpress.org/support/users/huge-it-support-1/) * (@huge-it-support-1) * [8 years, 5 months ago](https://wordpress.org/support/topic/need-help-please-31/#post-9735996) * Dear moto7198712, * Thanks for contacting us. Maybe there is anything else that we can help you with? Feel free to any question. * Thanks * Thread Starter [moto7198712](https://wordpress.org/support/users/moto7198712/) * (@moto7198712) * [8 years, 5 months ago](https://wordpress.org/support/topic/need-help-please-31/#post-9750812) * Ok thanks…..actually i do have another question how do you set a thumbnail but when you click on it to open popup it’s not one of the pictures in the popup/ gallery - This reply was modified 8 years, 5 months ago by [moto7198712](https://wordpress.org/support/users/moto7198712/). * [huge-it-support-1](https://wordpress.org/support/users/huge-it-support-1/) * (@huge-it-support-1) * [8 years, 5 months ago](https://wordpress.org/support/topic/need-help-please-31/#post-9751038) * Dear moto7198712, * Could you be more specific, please? It will be great if you provide an example of the result you want to achieve. * Thanks * Thread Starter [moto7198712](https://wordpress.org/support/users/moto7198712/) * (@moto7198712) * [8 years, 5 months ago](https://wordpress.org/support/topic/need-help-please-31/#post-9754534) * The thumbnail picture does it have to be in the gallery or can it somehow be removed [https://ibb.co/k4DpaG](https://ibb.co/k4DpaG) [https://ibb.co/cDmmNw](https://ibb.co/cDmmNw) * [huge-it-support-1](https://wordpress.org/support/users/huge-it-support-1/) * (@huge-it-support-1) * [8 years, 5 months ago](https://wordpress.org/support/topic/need-help-please-31/#post-9754972) * Dear moto7198712, * If you don’t want the first thumbnail to be displayed as a preview of the project, please, try to add another image to the main one. In the screenshot, the highlighted large rectangle is the preview image (this one: [https://ibb.co/cDmmNw](https://ibb.co/cDmmNw)) and the small one is the thumbnail (this one:[https://ibb.co/k4DpaG](https://ibb.co/k4DpaG)). Here is the screenshot: [http://prntscr.com/hjpgza](http://prntscr.com/hjpgza) * Please, let us know if that is what you were looking for. We will wait for your feedback. * Thanks * Thread Starter [moto7198712](https://wordpress.org/support/users/moto7198712/) * (@moto7198712) * [8 years, 5 months ago](https://wordpress.org/support/topic/need-help-please-31/#post-9764486) * ok thank you also i updated the plugin now it’s now showing up on my site any ideas? * [huge-it-support-1](https://wordpress.org/support/users/huge-it-support-1/) * (@huge-it-support-1) * [8 years, 5 months ago](https://wordpress.org/support/topic/need-help-please-31/#post-9765823) * Dear moto7198712, * Could you, please, try to 1) deactivate/activate the plugin and clear cache files 2) deactivate all your plugins and check if the portfolio displays 3) remove the shortcode from the page and add it to the page again * We will wait for your results. * Thanks * Thread Starter [moto7198712](https://wordpress.org/support/users/moto7198712/) * (@moto7198712) * [8 years, 5 months ago](https://wordpress.org/support/topic/need-help-please-31/#post-9769562) * Hey thanks i tried all of that and i found out that it is now clashing with my theme template plugin which uses this plugin TL Layers Handyman Plugin but it was working with it before update with no issuesthanks again for everything * [huge-it-support-1](https://wordpress.org/support/users/huge-it-support-1/) * (@huge-it-support-1) * [8 years, 5 months ago](https://wordpress.org/support/topic/need-help-please-31/#post-9770057) * Dear moto7198712, * That means that your theme styles are influencing the plugin’s functionality. The problem may not appear before because in every update we are applying new codes and scripts which can later cause a conflict with the theme. This problem may emerge when updating the theme as well. * However, if you wish we can have a look if the problem can be fixed at our end. * Thanks * Thread Starter [moto7198712](https://wordpress.org/support/users/moto7198712/) * (@moto7198712) * [8 years, 5 months ago](https://wordpress.org/support/topic/need-help-please-31/#post-9772376) * Thanks yes please my customer loves your plugin and doesn’t want to get rid of it or is there anyway to remove the plugin completely and reinstall the older version ? Thank you again for your help * [huge-it-support-1](https://wordpress.org/support/users/huge-it-support-1/) * (@huge-it-support-1) * [8 years, 5 months ago](https://wordpress.org/support/topic/need-help-please-31/#post-9773937) * Dear moto7198712, * Thank you very much for your interest in our plugin. Will it be possible to provide a link to your website where we can check the issue for providing further instructions? By the way, you can install the previous version of the plugin from this link: [https://wordpress.org/plugins/portfolio-gallery/advanced/](https://wordpress.org/plugins/portfolio-gallery/advanced/) * Scroll down and select the version of plugin you want to install: [http://prntscr.com/hmcdho](http://prntscr.com/hmcdho) * Thanks * Thread Starter [moto7198712](https://wordpress.org/support/users/moto7198712/) * (@moto7198712) * [8 years, 5 months ago](https://wordpress.org/support/topic/need-help-please-31/#post-9775535) * Yea sure the link is [http://primepossibilitiesllc.com](http://primepossibilitiesllc.com) I disabled it for now I will enable the plugin I tried to remove it but Everytime I reinstall it the information is still there I think it needs a full fresh install I think something got corrupt during update because all I get is the spinning color wheel * [huge-it-support-1](https://wordpress.org/support/users/huge-it-support-1/) * (@huge-it-support-1) * [8 years, 5 months ago](https://wordpress.org/support/topic/need-help-please-31/#post-9777877) * Dear moto7198712, * Thank you very much for the link. Seems that it will help us to resolve the issue without removing the plugin and adding an old version of it. * If you press F12 you will see some errors in your console: [http://prntscr.com/hmudwq](http://prntscr.com/hmudwq) The (index):513 Uncaught ReferenceError: layers_masonry_settings is not defined error probably comes from your theme and it blocks all our scripts. * The error is in this script: jQuery(function ($) { “use strict”; layers_masonry_settings[‘ layers-widget-tl_column-6’] = [{ itemSelector: ‘.layers-masonry-column’, layoutMode:‘ masonry’, gutter: 20 }]; $(‘#layers-widget-tl_column-6’).find(‘.list-masonry’). layers_masonry(layers_masonry_settings[‘layers-widget-tl_column-6’][0]); }); * In order to get rid of this problem you need to apply one of these solutions: * 1) remove “use strict” 2) or write var layers_masonry_settings[‘layers-widget- tl_column-6’] before layers_masonry_settings * This should fix the issue, in any case, you can consult with your theme’s support team for checking this at their and too. * We will wait for your results. * Thanks * Thread Starter [moto7198712](https://wordpress.org/support/users/moto7198712/) * (@moto7198712) * [8 years, 5 months ago](https://wordpress.org/support/topic/need-help-please-31/#post-9784206) * ok thank you so much i fixed it was a simple fix someone not me put it from grid to masonry and that cause the conflict thank you guys so much Viewing 15 replies - 1 through 15 (of 16 total) 1 [2](https://wordpress.org/support/topic/need-help-please-31/page/2/?output_format=md) [→](https://wordpress.org/support/topic/need-help-please-31/page/2/?output_format=md) The topic ‘Error message’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/portfolio-gallery_eb4c4e.svg) * [Portfolio Gallery - Photo Gallery](https://wordpress.org/plugins/portfolio-gallery/) * [Frequently Asked Questions](https://wordpress.org/plugins/portfolio-gallery/#faq) * [Support Threads](https://wordpress.org/support/plugin/portfolio-gallery/) * [Active Topics](https://wordpress.org/support/plugin/portfolio-gallery/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/portfolio-gallery/unresolved/) * [Reviews](https://wordpress.org/support/plugin/portfolio-gallery/reviews/) * 16 replies * 2 participants * Last reply from: [huge-it-support-1](https://wordpress.org/support/users/huge-it-support-1/) * Last activity: [8 years, 5 months ago](https://wordpress.org/support/topic/need-help-please-31/page/2/#post-9784774) * Status: resolved