Title: Need help getting started
Last modified: December 27, 2024

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# Need help getting started

 *  Resolved [smpost](https://wordpress.org/support/users/smpost/)
 * (@smpost)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/need-help-getting-started-6/)
 * When I type in the chatbox and hit return, nothing happens. I’ve installed the
   pro version and have tried uninstalling and reinstalling. The API seems to be
   connecting. I loved the plugin until it stopped working.
    -  This topic was modified 1 year, 4 months ago by [smpost](https://wordpress.org/support/users/smpost/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fneed-help-getting-started-6%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Support [Jasmine](https://wordpress.org/support/users/hyenokian/)
 * (@hyenokian)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/need-help-getting-started-6/#post-18217154)
 * Dear [@smpost](https://wordpress.org/support/users/smpost/),
 * Thank you for your topic.
 * To assist us in better understanding the issue you’re experiencing, could you
   kindly inform us of any recent changes you’ve made that may have triggered this
   problem?
 * At the moment, we’ve reviewed the issue and noticed that there may be a conflict
   present.
   Specifically, when we append ?nocache to the URL, the plugin functions
   correctly, which suggests that if caching were enabled, the page would likely
   load without the cache.
 * Could you please confirm whether **caching **is enabled on your site?
 * We’ve tested the **following link**, and the plugin worked properly:
   [https://phenomwellcbd.com/?nocache](https://phenomwellcbd.com/?nocache)
 * **See the screenshot below:**
 * > [View post on imgur.com](https://imgur.com/u6DZOtT)
 * So, if you have caching enabled, please **clear all the caches** and check the
   case with **different browsers** or an** Incognito Mode**.
 * Please contact us via [this form](https://ays-pro.com/contact) for premium support.
   Our customer care specialists will always be happy to help you.
   Commercial products
   are [not supported in these forums](https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products).
 * Thank you.

Viewing 1 replies (of 1 total)

The topic ‘Need help getting started’ is closed to new replies.

 * ![](https://ps.w.org/ays-chatgpt-assistant/assets/icon-256x256.png?rev=2867409)
 * [AI ChatBot with ChatGPT and Content Generator by AYS](https://wordpress.org/plugins/ays-chatgpt-assistant/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/ays-chatgpt-assistant/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/ays-chatgpt-assistant/)
 * [Active Topics](https://wordpress.org/support/plugin/ays-chatgpt-assistant/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/ays-chatgpt-assistant/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/ays-chatgpt-assistant/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Jasmine](https://wordpress.org/support/users/hyenokian/)
 * Last activity: [1 year, 4 months ago](https://wordpress.org/support/topic/need-help-getting-started-6/#post-18217154)
 * Status: resolved