Title: Need help debugging errors Last modified: May 24, 2017 --- # Need help debugging errors * Resolved [chuco61](https://wordpress.org/support/users/chuco61/) * (@chuco61) * [8 years, 10 months ago](https://wordpress.org/support/topic/need-help-debugging-errors-2/) * I have installed your plugin per the video instructions. * I am getting these two errors: `Array ( [WebAuthenticationDetail] => Array ([ UserCredential] => Array ( [Key] => 15bIX3hAUfknygwS [Password] => XXXXX ) * ) * [ClientDetail] => Array ( [AccountNumber] => 510087640 [MeterNumber] => 118824081) * [TransactionDetail] => Array ( [CustomerTransactionId] => *** WooCommerce Rate Request *** ) * [Version] => Array ( [ServiceId] => crs [Major] => 16 [Intermediate] => 0 [ Minor] => 0 ) * [RequestedShipment] => Array ( [PreferredCurrency] => USD [DropoffType] => REGULAR_PICKUP [ShipTimestamp] => 2017-05-25T00:00:00+00:00 [PackagingType] = > YOUR_PACKAGING [Shipper] => Array ( [Address] => Array ( [PostalCode] => 95945[ CountryCode] => US ) * ) * [ShippingChargesPayment] => Array ( [PaymentType] => SENDER [Payor] => Array([ ResponsibleParty] => Array ( [AccountNumber] => 510087640 [CountryCode] => US) * ) * ) * [RateRequestTypes] => LIST [Recipient] => Array ( [Address] => Array ( [Residential] => 1 [PostalCode] => 95125 [City] => [StateOrProvinceCode] => CA [CountryCode] => US ) * ) * [RequestedPackageLineItems] => Array ( [0] => Array ( [SequenceNumber] => 1[ GroupNumber] => 1 [GroupPackageCount] => 1 [Weight] => Array ( [Value] => 1 [ Units] => LB ) * ) * [1] => Array ( [SequenceNumber] => 2 [GroupNumber] => 2 [GroupPackageCount] => 4 [Weight] => Array ( [Value] => 1 [Units] => LB ) * ) * [2] => Array ( [SequenceNumber] => 3 [GroupNumber] => 3 [GroupPackageCount] => 5 [Weight] => Array ( [Value] => 1 [Units] => LB ) * ) * [3] => Array ( [SequenceNumber] => 4 [GroupNumber] => 4 [GroupPackageCount] => 1 [Weight] => Array ( [Value] => 1 [Units] => LB ) * ) * [4] => Array ( [SequenceNumber] => 5 [GroupNumber] => 5 [GroupPackageCount] => 1 [Weight] => Array ( [Value] => 1 [Units] => LB ) * ) * ) * [PackageCount] => 12 ) * )` * ``` stdClass Object ( [HighestSeverity] => ERROR [Notifications] => stdClass Object ( [Severity] => ERROR [Source] => prof [Code] => 1000 [Message] => Authentication Failed ) [TransactionDetail] => stdClass Object ( [CustomerTransactionId] => *** WooCommerce Rate Request *** ) [Version] => stdClass Object ( [ServiceId] => crs [Major] => 16 [Intermediate] => 0 [Minor] => 0 ) ) ``` Viewing 9 replies - 1 through 9 (of 9 total) * [niwf](https://wordpress.org/support/users/niwf/) * (@niwf) * [8 years, 10 months ago](https://wordpress.org/support/topic/need-help-debugging-errors-2/#post-9164789) * [@chuco61](https://wordpress.org/support/users/chuco61/), * I checked the debug data you provided. The API throwing authentication failed message. * This error appears only when the FedEx credentials are incorrect. Make sure that _production key_ is checked in plugin settings if you are using production credentials. * Please contact FedEx if the issue persists. * Thread Starter [chuco61](https://wordpress.org/support/users/chuco61/) * (@chuco61) * [8 years, 10 months ago](https://wordpress.org/support/topic/need-help-debugging-errors-2/#post-9170765) * Thanks, it looks like I used the incorrect password. It is now working. * I do have another issue, it seems the shipping is coming up more expensive than what is shows on FedEx’s actual website. * If I add my text item 02 from this store: [http://www.thehamstand.com/shop/](http://www.thehamstand.com/shop/) * The rates seems to be double than normal for a 1lb product. * How can this be adjusted? * [niwf](https://wordpress.org/support/users/niwf/) * (@niwf) * [8 years, 10 months ago](https://wordpress.org/support/topic/need-help-debugging-errors-2/#post-9170787) * [@chuco61](https://wordpress.org/support/users/chuco61/), * This version of the plugin is designed for small business owners. The plugin treats each item as a separate package and it will show a sum price. So that it will show higher price while multiple items in the cart. * The Plus version of the plugin has more packaging options such as Box Packing, Weight based Packing. So that multiple items can be shipped in a single package. * Thread Starter [chuco61](https://wordpress.org/support/users/chuco61/) * (@chuco61) * [8 years, 10 months ago](https://wordpress.org/support/topic/need-help-debugging-errors-2/#post-9170805) * Even with one item in the cart, it is showing $11 for shipping, when the rate should be around $4-$5. * Is this still accurate for one item and one box? * [niwf](https://wordpress.org/support/users/niwf/) * (@niwf) * [8 years, 10 months ago](https://wordpress.org/support/topic/need-help-debugging-errors-2/#post-9170826) * Hi [@chuco61](https://wordpress.org/support/users/chuco61/), * Could you please check the rate with [FedEx calculator](https://www.fedex.com/ratefinder/home) with exact product dimension, source and destination? * Thread Starter [chuco61](https://wordpress.org/support/users/chuco61/) * (@chuco61) * [8 years, 10 months ago](https://wordpress.org/support/topic/need-help-debugging-errors-2/#post-9170838) * Also, since the products are food goods, there is not set dimension per product. Only the weight is set per 1lb. How will your product work if there is no dimension per product, only weight? * [niwf](https://wordpress.org/support/users/niwf/) * (@niwf) * [8 years, 10 months ago](https://wordpress.org/support/topic/need-help-debugging-errors-2/#post-9170923) * Don’t worry dimensions are not mandatory, Please check with weight. * Thread Starter [chuco61](https://wordpress.org/support/users/chuco61/) * (@chuco61) * [8 years, 10 months ago](https://wordpress.org/support/topic/need-help-debugging-errors-2/#post-9170964) * Do you offer discounts on your product for students? * [niwf](https://wordpress.org/support/users/niwf/) * (@niwf) * [8 years, 10 months ago](https://wordpress.org/support/topic/need-help-debugging-errors-2/#post-9171179) * hi chuco61, * Please drop a mail to [support@xadapter.com](https://wordpress.org/support/topic/need-help-debugging-errors-2/support@xadapter.com?output_format=md) regarding this. Our team will get back to you. Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Need help debugging errors’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/fedex-woocommerce-shipping-method_336c83. svg) * [Fedex WooCommerce Shipping Method Plugin](https://wordpress.org/plugins/fedex-woocommerce-shipping-method/) * [Frequently Asked Questions](https://wordpress.org/plugins/fedex-woocommerce-shipping-method/#faq) * [Support Threads](https://wordpress.org/support/plugin/fedex-woocommerce-shipping-method/) * [Active Topics](https://wordpress.org/support/plugin/fedex-woocommerce-shipping-method/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/fedex-woocommerce-shipping-method/unresolved/) * [Reviews](https://wordpress.org/support/plugin/fedex-woocommerce-shipping-method/reviews/) * 9 replies * 2 participants * Last reply from: [niwf](https://wordpress.org/support/users/niwf/) * Last activity: [8 years, 10 months ago](https://wordpress.org/support/topic/need-help-debugging-errors-2/#post-9171179) * Status: resolved