Title: Need help
Last modified: May 20, 2020

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# Need help

 *  [samuelskidmore](https://wordpress.org/support/users/samuelskidmore/)
 * (@samuelskidmore)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/need-help-311/)
 * So for some reason, I cleared the data ie points from the plugin dashboard, but
   now all my ranks have gone, it says
 * All (12) | Published (12)
    Filter by date
 * and normally lists them underneath, but this doesn’t show anything.
 * Not sure if clearing caused the problem or changing them for the points are different
   criteria for rank done this.
 * Please help!

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [WPExperts.io](https://wordpress.org/support/users/wpexpertsio/)
 * (@wpexpertsio)
 * [6 years ago](https://wordpress.org/support/topic/need-help-311/#post-12868449)
 * Hi [@samuelskidmore](https://wordpress.org/support/users/samuelskidmore/),
    Thanks
   for using myCred, have you removed the Point type or the log?
 *  Thread Starter [samuelskidmore](https://wordpress.org/support/users/samuelskidmore/)
 * (@samuelskidmore)
 * [6 years ago](https://wordpress.org/support/topic/need-help-311/#post-12871254)
 * Yes, I found out I deleted the badges, so it’s working as I just added them again,
   assume it just keeps the only ones but not active.
 * thank you very much for the response!
 *  [wpexpertssupportteam](https://wordpress.org/support/users/wpexpertssupportteam/)
 * (@wpexpertssupportteam)
 * [6 years ago](https://wordpress.org/support/topic/need-help-311/#post-12875194)
 * Hi [@samuelskidmore](https://wordpress.org/support/users/samuelskidmore/),
    Its
   good to hear that your issue is resolved if you need assistance with anything
   else please feel free to ask.
 * Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Need help’ is closed to new replies.

 * ![](https://ps.w.org/mycred/assets/icon-128x128.gif?rev=3512531)
 * [Points Management System For Gamification, Ranks, Badges, and Loyalty Rewards Program - myCred](https://wordpress.org/plugins/mycred/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/mycred/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/mycred/)
 * [Active Topics](https://wordpress.org/support/plugin/mycred/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/mycred/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/mycred/reviews/)

 * 3 replies
 * 3 participants
 * Last reply from: [wpexpertssupportteam](https://wordpress.org/support/users/wpexpertssupportteam/)
 * Last activity: [6 years ago](https://wordpress.org/support/topic/need-help-311/#post-12875194)