Support » Fixing WordPress » Need access to WordPress Dashboard

  • thambyz

    (@thambyz)


    Hi,
    I have a client’s WordPress website with admin login details and access to administrator Email ID, nothing else (no server access, FTP, database). Client has taken hosting from unknown reseller and they are unable to contact him.

    Due to some issue, i am getting “Cannot send session cookie – headers already sent” warnings, and i cant access dashboard. WordPress admin login screen doesn’t show any output. Just warnings text is shown.

    I tried logging in via, domain-name.com/wp-login.php?action=entered_recovery_mode , it shows login form but i cant login because cookies are not being set due to warnings on page.

    I need to know if there is any possibility to disable plugins or access recovery mode without access to files or database, or any option to force crash the site, so it sends recovery link to email

    • This topic was modified 1 year ago by thambyz.
    • This topic was modified 1 year ago by thambyz.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • I need to know if there is any possibility to disable plugins or access recovery mode without access to files or database, or any option to force crash the site, so it sends recovery link to email

    Unfortunately not. Just think of it: if it were possible to do so what would prevent ANYONE ELSE from doing it? You need some form of privileged access to do so: WordPress admin login, FTP, database, or web-based control panel with a file manager eg cPanel, Plesk, etc.

    Does your client not even have cPanel access(http://www.misadiamonds.com/cpanel)? What did they really pay for then?

    Moderator Steve Stern (sterndata)

    (@sterndata)

    Forum Moderator & Support Team Volunteer

    Errors like this are logged. Check the error log on your server. If you can’t find the log, please contact your host.

    Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://wordpress.org/support/article/debugging-in-wordpress/

    Errors like this are logged. Check the error log on your server. If you can’t find the log, please contact your host.

    Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://wordpress.org/support/article/debugging-in-wordpress/

    OP’s real issue here is he/she is dealing with a runaway “host” and has no hosting/server access of any sort — and is wondering if there’s a way around this. Which there isn’t.

    Moderator Steve Stern (sterndata)

    (@sterndata)

    Forum Moderator & Support Team Volunteer

    Sadly, no. Pesky clients! It would so much easier if…

    Thread Starter thambyz

    (@thambyz)

    Thanks for the updates. I was thinking there would be some URL (like domain-name.com/wp-login.php?action=entered_recovery_mode) which displays login screen without loading plugins (a plugin is causing issue, so if plugins are not loaded i can enter dashboard and fix it or even take a clone and move to another server). Or any other method which sends a recovery URL to email ID.(like a forgot password link). I even tried linking to Orion ManageWP but it didn’t work (as expected)

    I gave up on recovering the site. Luckily domain access is with client. So, we will be developing from scratch and will host in some other server.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Need access to WordPress Dashboard’ is closed to new replies.