• Meanwhile, the issue was resolved, so I updated my review. The plugin integrates smoothly with the Complianz plugin (cookie banner/GDPR) and provides all the information I need.

    The 100% data ownership is a great asset and lets me sleep well regarding GDPR compliance.

    Unfortunately, Wordfence today reported a medium security issue in the plugin, but in the fast-paced online world, no plugin is safe from that.

    After installing and activating the plugin, my WP site continuously reported “internal server errors” (it became unusable). It took me some patience and several page-reloads to open the plugin directory, deactivate, and finally uninstall the Matomo WP plugin.

    Several users report similar issues online (Matomo Forum & GitHub). Others report similar findings with WP 6.2 and PHP 8.x.

    While I am sure the community is willing to analyze and fix those issues, a plugin that tears down my site is barely unusable, and I completely lost trust.

    Nevertheless, good luck to this open source project and lots of success to the community behind it.

    • This topic was modified 1 year, 2 months ago by itsalexander.
    • This topic was modified 2 days, 18 hours ago by itsalexander. Reason: Issue was resolved
    • This topic was modified 2 days, 18 hours ago by itsalexander.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter itsalexander


    I have reported an issue via Github, including diagnostics information:


    I have also contributed to the according thread in the Matomo Forum:


    Thread Starter itsalexander


    I am open to collaborate to resolve the issue. The project’s idea is good and the WP plugin is the most convenient installation option.

    Once we succeed, I will be glad to update the review accordingly / write a new one.

    Plugin Support emermatomo


    Hi @itsalexander Thanks for creating a github issue for this.

    When you have such problem, please follow the following steps to resolve the issue:

    1. The most common solution to the message Oops... there was a problem during the request. is to setup Auto-Archiving in your Matomo by following these two steps:
      a) Enabling the crontab to run the core:archive command and
      b) Disabling “Archive reports when viewed from the browser” in the General Settings.
    2. If the error persists, or you’re getting a white screen/page (sometimes called the ‘White screen of death’), it indicates that there is a problem on the server: check in your web server error log file for an error message.

    Is step 1 didn’t fix the issue, please share to us the error message in server error log file so we can check on this further.

    Thread Starter itsalexander


    Hi @emermatomo – thank you for the hints.

    The referenced page says: “If you are using Matomo for WordPress, you don’t need to do this as it utilises the WP Cron.”

    So I wonder a bit, because we are discussing issues with the WP Plugin here.

    Furthermore, the issue occurred right after activating the plugin; I did not look at any statistics at all.

    Nevertheless, I will check the server logs (or if they were not switched on, I will do so next time; currently the plugin is uninstalled).

    Plugin Support emermatomo


    Hi again @itsalexander please don’t hesitate to reach back to us with the additional information once you need further assistance. Stay safe and good health.

Viewing 5 replies - 1 through 5 (of 5 total)
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