• Meanwhile, the issue was resolved, so I updated my review. The plugin integrates smoothly with the Complianz plugin (cookie banner/GDPR) and provides all the information I need.

    The 100% data ownership is a great asset and lets me sleep well regarding GDPR compliance.

    Unfortunately, Wordfence today reported a medium security issue in the plugin, but in the fast-paced online world, no plugin is safe from that.

    ____
    After installing and activating the plugin, my WP site continuously reported “internal server errors” (it became unusable). It took me some patience and several page-reloads to open the plugin directory, deactivate, and finally uninstall the Matomo WP plugin.

    Several users report similar issues online (Matomo Forum & GitHub). Others report similar findings with WP 6.2 and PHP 8.x.

    While I am sure the community is willing to analyze and fix those issues, a plugin that tears down my site is barely unusable, and I completely lost trust.

    Nevertheless, good luck to this open source project and lots of success to the community behind it.

    • This topic was modified 1 year, 2 months ago by itsalexander.
    • This topic was modified 2 days, 18 hours ago by itsalexander. Reason: Issue was resolved
    • This topic was modified 2 days, 18 hours ago by itsalexander.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter itsalexander

    (@itsalexander)

    I have reported an issue via Github, including diagnostics information:

    https://github.com/matomo-org/matomo-for-wordpress/issues/784

    I have also contributed to the according thread in the Matomo Forum:

    https://forum.matomo.org/t/internal-server-error-ionos/50358

    Thread Starter itsalexander

    (@itsalexander)

    I am open to collaborate to resolve the issue. The project’s idea is good and the WP plugin is the most convenient installation option.

    Once we succeed, I will be glad to update the review accordingly / write a new one.

    Plugin Support emermatomo

    (@emermatomo)

    Hi @itsalexander Thanks for creating a github issue for this.

    When you have such problem, please follow the following steps to resolve the issue:

    1. The most common solution to the message Oops... there was a problem during the request. is to setup Auto-Archiving in your Matomo by following these two steps:
      a) Enabling the crontab to run the core:archive command and
      b) Disabling “Archive reports when viewed from the browser” in the General Settings.
    2. If the error persists, or you’re getting a white screen/page (sometimes called the ‘White screen of death’), it indicates that there is a problem on the server: check in your web server error log file for an error message.

    Is step 1 didn’t fix the issue, please share to us the error message in server error log file so we can check on this further.

    Thread Starter itsalexander

    (@itsalexander)

    Hi @emermatomo – thank you for the hints.

    The referenced page says: “If you are using Matomo for WordPress, you don’t need to do this as it utilises the WP Cron.”

    So I wonder a bit, because we are discussing issues with the WP Plugin here.

    Furthermore, the issue occurred right after activating the plugin; I did not look at any statistics at all.

    Nevertheless, I will check the server logs (or if they were not switched on, I will do so next time; currently the plugin is uninstalled).

    Plugin Support emermatomo

    (@emermatomo)

    Hi again @itsalexander please don’t hesitate to reach back to us with the additional information once you need further assistance. Stay safe and good health.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘100% data ownership, integrates well with leading GDPR plugin, helpful community’ is closed to new replies.