Thank you for letting us know about this!
Could you please send me a screenshot with your View settings so I can look into it?
All the best,
Mihaela
Hi Mihaela,
Thanks for the reply. Here are the screenshots:
View Settings
slider in page section
Hello @usa0711,
Could you please go to Testimonials > Settings > Compatibility > Ajax Page Loading > Advanced > Monitor > Observer and change it like you see in my screenshot here: https://gyazo.com/0515b8828a9b555fd55cbef5c04eb9a1 > save and let me know if it fixes the issue.
All the best,
Mihaela
Hello, I did all above and i’ts happening just the same anyway.
What can i do?
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This reply was modified 7 years ago by
abax14.
Hello @abax14,
Could you please send me your website’s url so I can take a look?
Can you please deactivate all your plugins except ST for a couple of minutes and see if this fixes it?
Thank you,
Mihaela
Hi @mplusb
I made the changes in the settings and it still is not working.
Hello @usa0711,
Can you please let me know what theme are you using?
So I can install it and test this out on my end as well as it might be an incompatibility with the theme.
Thank you,
Mihaela
@mplusb
I am using the Divi Theme, has worked just fine before until recently.
Hi
Still have no solution for this issue.
@usa0711 – terribly sorry for the late reply. We didn’t get a notification for your fist message.
We’ll try replying today with a solution.
P.S: FWIW, Divi just announced v4 which is a major overhaul from v3. We’ll be, most likely, only supporting v4 going forward.
Thanks,
Cristian.
Hello @usa0711,
We tried to find this bug using the exact Compatibility and Slideshow settings, but we couldn’t replicate this issue.
Have you tried just using the default Compatibility settings:
Ajax Page Loading -> none
Load Event -> document ready
Have you tried changing the theme to see if the issue still persists?
Also make sure you install the latest version of the plugin.
Thanks,
Christian
Hi
I am still having this issue even after the Divi update. Not sure what to do any more.
