Moderator
t-p
(@t-p)
To rule out any theme/plugin specific issue, try:
– deactivating ALL (yes all) plugins temporarily to see if this resolves the problem (plugin functions can interfere). If this works, re-activate them individually (one-by-one) to find the problematic plugin(s).
– switching to the unedited default Theme (Twenty Fifteen, etc.) for a moment using the WP dashboard to rule out any theme-specific issue (theme functions can interfere like plugins).
To add to the confusion, this problem only seems to be happening on the homepage.
Using the menu navigation on any other page of the site works fine.
Moderator
t-p
(@t-p)
what theme are you using?
It’s a custom theme built by a company called Zenman that we’ve used for the site for about 2 and a half years. Title is called Zemplate + Bourbon + Neat, if that helps at all.
Moderator
t-p
(@t-p)
– These forums are for free themes available in the WordPress theme directory at wordpress.org/themes/. So please contact the developer/vendor directly for support with your question. You’ll be more likely to find a good answer from them, for they have the access to its code. Forum volunteers are not given access to commercial products, so they would not know why your /custom/commercial theme or plugin is not working properly. The developers/vendors are responsible for supporting their custom/commercial product. See http://codex.wordpress.org/Forum_Welcome#Commercial_Products