Support » Plugin: IdeaPush » NaN error on Voting

  • Resolved 3dwesupport

    (@3dwesupport)


    I am getting a NaN error for every user (except administrator) if they try to upvote/downvote an idea. I am using Buddyboss theme. Thanks in advance for your help.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Northern Beaches Websites

    (@northernbeacheswebsites)

    Hi @3dwesupport,

    Can you please provide the diagnostic information in the plugin settings which is requested when creating support tickets?

    Can you also supply a link to the page in question. Thanks,

    Thread Starter 3dwesupport

    (@3dwesupport)

    Sure. The link is available only to registered users though, can you please provide an email id where we can send the credentials so you can have a look? Thanks.

    Plugin Author Northern Beaches Websites

    (@northernbeacheswebsites)

    Hi @3dwesupport,

    For free users our support must be maintained on this forum. For extended support including troubleshooting issues on your specific install requires the pro version. Thanks,

    Thread Starter 3dwesupport

    (@3dwesupport)

    Hi,

    Bought the pro version now. Seems to be working just fine with that for now. Will let you know if any issues.

    Plugin Author Northern Beaches Websites

    (@northernbeacheswebsites)

    Ok fantastic, great to hear 🙂

    hi @northernbeacheswebsites,

    Same theme, same issue.

    Don’t mind upgrading to Pro, but would prefer to be certain that the issue won’t remain.

    Plugin Author Northern Beaches Websites

    (@northernbeacheswebsites)

    Hi @welshlamb10,

    If the pro version doesn’t work you can get a full refund and I will work doggedly to ensure the plugin does work perfectly on your site. I just don’t know how this issue is occurring.

    I had the same NaN issue. It was also due to the bold. However, this is partially the plugins fault. In the copy shortcode button message that you pop up from your settings page, you have the short code coded in bold font. So that if you copy and paste it using Cntrl V and cntrl C, it will paste in the short code in the bold font shown.

    You should change that text in your pop up and remove the bold.

    Plugin Author Northern Beaches Websites

    (@northernbeacheswebsites)

    Hi @dereks16,

    Thanks for your feedback. In the popup the font appears bold, but it’s actually not bold. So if you copy that and then paste it into an editor it won’t actually be bold.

    The code is like this: <code style=”font-weight: bold;”>[ideapush board=”91″] so when you copy this it won’t paste in bold at least from my testing. Thanks,

Viewing 9 replies - 1 through 9 (of 9 total)
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