Namecheap privateemail timeout

  • Resolved eliant

    (@eliant)


    3 years, 2 months ago

    Hosting a website on my dedicated server. DNS hosted on my server. Using privateemail.com third-party email service provided by Namecheap. Connections time out.

    Per privateemail support, settings should be:
    SMTP Host – mail.privateemail.com
    Encryption – TLS or SSL
    SMTP Port – 465 (SSL) or 587 (TLS)

    Authentication – On
    SMTP Username – full email address
    SMTP Password – password for that email address

    I’ve used all 4 combinations of TLS/SSL/465/587 and they all time out.

    Any trouble-shooting suggestions?

    • This topic was modified 3 years, 2 months ago by eliant.
Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter eliant

    (@eliant)

    3 years, 2 months ago

    Perhaps I didn’t specify my needs clearly with the privateemail tech.
    I asked for the name of their SMTP server, port(s), and security type.

    Should I have asked for something different? How might I have made it more clear?

    Thread Starter eliant

    (@eliant)

    3 years, 2 months ago

    The log shows
    “smtp:tls:login://mail.privateemail.com:587”
    and claims this is the transcript of the exchange with the mail server. But this is not a server-to-server exchange.

    Is it possible to capture the actual transcript of the conversation?

    • This reply was modified 3 years, 2 months ago by eliant.
    Falcon

    (@kaofoxy)

    3 years, 2 months ago

    It is possible that your server provider is blocking the SMTP ports

    Falcon

    (@kaofoxy)

    3 years, 2 months ago

    submit a ticket to namecheap to ask about that.

    Thread Starter eliant

    (@eliant)

    3 years, 2 months ago

    I don’t think I’m explaining clearly.

    On my dedicated server I have a WordPress site. My website client is using off-server, third-party email from privateemail.com, which is offered by Namecheap. I manage all DNS on my server, including MX, SPF, DMARC, and DKIM records. My client can send and receive just fine.

    When I discovered that messages from the Contact Form 7 plugin were failing, I installed “Post SMTP” by Yehuda Hassine, and contacted privateemail. They gave me the connection details listed in the OP.

    The Post SMTP setup wizard can’t connect, so it suggests the 3 default services: Mandrill API, SendGrid API, and Mailgun API.

    Is Post SMTP capable of communicating with a remote email server?
    The manual set-up asks for
    – Outgoing Mail Server Hostname: mail.privateemail.com
    – Outgoing Mail Server Port: ??

    What port do I specify here? The port on MY SERVER that will be used for communication, or the port on the remote email server?

    What other ports do I need open on MY server for Post SMTP to be able to connect to mail.privateemail.com hostname? Or can you suggest something else I should try?

    • This reply was modified 3 years, 2 months ago by eliant.
    Thread Starter eliant

    (@eliant)

    3 years, 2 months ago

    Oh gee… I found the problem, and it is me!

    Stumbled around until I found yehudah’s article:
    https://postmansmtp.com/incorrect-authentication-data/

    Thought it might not apply to my situation because of the title (I’m not having “incorrect authentication” errors.) But I read it anyway and found the little sentence about cPanel>Tweak Settings and the need to change the SMTP setting.

    Did it, and it worked!

    I’m very happy, but still a little disappointed in the lack of support in the forum.

    • This reply was modified 3 years, 2 months ago by eliant.
    Falcon

    (@kaofoxy)

    3 years, 2 months ago

    great job!

    A.Tariq

    (@arsalantariq)

    3 years, 2 months ago

    @eliant Hi,

    Sorry for the late response seems like the issue is solved if you have any issues now you can create a new topic.

    Thanks @kaofoxy for guides and help 🙂

Viewing 8 replies - 1 through 8 (of 8 total)
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