Support » Plugin: DHL for WooCommerce » Nachnahme/cash on Delivery

  • Hallo Supportteam,

    wir würden gerne den Versand auf Nachnahme ausprobieren. Dazu haben wir die Bankverbindung etc. im Backend ausgefüllt, aber auch bei einer Bestellung über die Woocommerce Standard – Zahlungsart Nachnahme wird immer nur ein Standard DHL Label (ohne Nachnahme) generiert. Auch in den Auswahlfeldern des Plugins auf der Bestelldetailseite findet sich kein Service für Nachnahme.

    Wie können wir ein Nachnahmelabel generieren?

    Dank im Voraus und Grüße

    Bernd

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Shadi Manna

    (@shadim)

    Would you mind explaining the issue in English?

    Thread Starter saraponline

    (@saraponline)

    Hello support team,

    we would like to try cash on delivery. To do this, we have filled in the bank details etc. in the backend, but even when ordering COD via the Woocommerce standard payment method, only a standard DHL label (without cash on delivery) is generated. There is also no cash on delivery service in the selection fields of the plugin on the order details page.

    How can we generate a COD label?

    Thanks in advance and greetings

    Bernd

    Plugin Author Shadi Manna

    (@shadim)

    Are you using the WooCommerce default COD payment method or a custom one? The plugin only integrates with the WooCommerce COD method. If it is selected by the customer, then there should be a COD checkbox for orders within Germany.

    Thread Starter saraponline

    (@saraponline)

    Hi Shadi,

    we use the Woocommerce Standard COD payment. And if we do so with a test order, no COD Checkbox appears. Unfortunately, I can not post pictures here, so that you could see it.

    Kind regards and thanks in advance

    Bernd

    Thread Starter saraponline

    (@saraponline)

    These are the options, which the plugin offers for a COD order:

    Service selected:
    Estimated shipment weight (kg) based on items ordered:
    Send multiple packages:
    Create return label:
    Preferred Day:
    Visual Age Check:
    Additional Insurance:
    No Neighbour Delivery:
    Named Person Only:
    Premium:
    Bulky Goods:
    Ident-Check:
    Print Only If Codeable:
    Parcel Outlet Routing:

    Plugin Author Shadi Manna

    (@shadim)

    Can we continue this conversation via email, please contact me at “dhlsupport [at] progressusmarketing.com” so I can review your site.

Viewing 6 replies - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.