Title: “N/A” Last modified: May 18, 2026 --- # “N/A” * Resolved [victoriousv](https://wordpress.org/support/users/victoriousv/) * (@victoriousv) * [3 weeks ago](https://wordpress.org/support/topic/n-a-4/) * I have a problem were i follow this guide [https://matomo.org/faq/how-to/using-complianz-for-wordpress-consent-manager-with-matomo/](https://matomo.org/faq/how-to/using-complianz-for-wordpress-consent-manager-with-matomo/) * It wants me too use both complainz and matomo plugin and disable tracking code in Connect Matomo plugin. When i do it prints “N/A” on top on site so that content is pushed down. * Is there a way to remove this? Viewing 7 replies - 1 through 7 (of 7 total) * Plugin Author [dizzyatinnocraft](https://wordpress.org/support/users/dizzyatinnocraft/) * (@dizzyatinnocraft) * [3 weeks ago](https://wordpress.org/support/topic/n-a-4/#post-18910872) * [@victoriousv](https://wordpress.org/support/users/victoriousv/) Connect Matomo doesn’t reference the text “N/A” in its code, so I suspect this is an issue with the complianz plugin. Are you able to check with their team? * Thread Starter [victoriousv](https://wordpress.org/support/users/victoriousv/) * (@victoriousv) * [3 weeks ago](https://wordpress.org/support/topic/n-a-4/#post-18911130) * I looked and found this * ```wp-block-code public function add_javascript_code() {if ( $this->is_hidden_user() ) {self::$logger->log( 'Do not add tracking code to site (user should not be tracked) Blog ID: ' . self::$blog_id . ' Site ID: ' . self::$settings->get_option( 'site_id' ) );return;}$tracking_code = new WP_Piwik\TrackingCode( $this );$tracking_code->is_404 = ( is_404() && self::$settings->get_global_option( 'track_404' ) );$tracking_code->is_usertracking = 'disabled' !== self::$settings->get_global_option( 'track_user_id' );$tracking_code->is_search = ( is_search() && self::$settings->get_global_option( 'track_search' ) );self::$logger->log( 'Add tracking code. Blog ID: ' . self::$blog_id . ' Site ID: ' . self::$settings->get_option( 'site_id' ) );if ( $this->is_network_mode() && 'manually' === self::$settings->get_global_option( 'track_mode' ) ) {$site_id = $this->get_piwik_site_id();if ( 'n/a' !== $site_id ) {// phpcs:ignore WordPress.Security.EscapeOutput.OutputNotEscapedecho str_replace( '{ID}', $site_id, $tracking_code->get_tracking_code() );} else {echo '';}} else {// phpcs:ignore WordPress.Security.EscapeOutput.OutputNotEscapedecho $tracking_code->get_tracking_code();}} ``` * And this is wp-piwik/classes/WP_Piwik.php * The thing is when i follow the guide it says disable tracking code and that automatically makes it so that it disconnects and so i get the string * Plugin Author [dizzyatinnocraft](https://wordpress.org/support/users/dizzyatinnocraft/) * (@dizzyatinnocraft) * [2 weeks, 5 days ago](https://wordpress.org/support/topic/n-a-4/#post-18913124) * That code doesn’t print N/A out, and it isn’t capitalized like what you see on your screen. Also, if disabling tracking resulted in printing this out, I suspect we would have gotten more than one report. * If you deactivate the Connect Matomo plugin, does the text go away? If you keep Connect Matomo, but deactivate Complianz, does it go away? * Thread Starter [victoriousv](https://wordpress.org/support/users/victoriousv/) * (@victoriousv) * [2 weeks, 5 days ago](https://wordpress.org/support/topic/n-a-4/#post-18913142) * If i disable plugin the text goes away thats why i thought it should be the plugin causing this. * But best practice is to keep the plugin (Connect Matomo) as the guide says and only disable tracking code and then use complianz aswell? [https://matomo.org/faq/how-to/using-complianz-for-wordpress-consent-manager-with-matomo/](https://matomo.org/faq/how-to/using-complianz-for-wordpress-consent-manager-with-matomo/) * Plugin Author [dizzyatinnocraft](https://wordpress.org/support/users/dizzyatinnocraft/) * (@dizzyatinnocraft) * [2 weeks, 5 days ago](https://wordpress.org/support/topic/n-a-4/#post-18913175) * If you have Connect Matomo activated, with tracking disabled, and Complianz deactivated, is the problem still there? * Plugin Author [dizzyatinnocraft](https://wordpress.org/support/users/dizzyatinnocraft/) * (@dizzyatinnocraft) * [2 weeks, 5 days ago](https://wordpress.org/support/topic/n-a-4/#post-18913179) * And I don’t think you need to have Connect Matomo activated for Complianz for tracking to work. If you were using Matomo for WordPress, that would need to stay active. The only reason to keep Connect Matomo is if you wanted to see Matomo statistics within the WordPress admin. * Plugin Author [dizzyatinnocraft](https://wordpress.org/support/users/dizzyatinnocraft/) * (@dizzyatinnocraft) * [1 week ago](https://wordpress.org/support/topic/n-a-4/#post-18924500) * Closing due to lack of response. Feel free to comment if this is still an issue. Viewing 7 replies - 1 through 7 (of 7 total) You must be [logged in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fn-a-4%2F%3Foutput_format%3Dmd&locale=en_US) to reply to this topic. * ![](https://ps.w.org/wp-piwik/assets/icon-256x256.png?rev=3529668) * [Connect Matomo - Analytics Dashboard for WordPress](https://wordpress.org/plugins/wp-piwik/) * [Frequently Asked Questions](https://wordpress.org/plugins/wp-piwik/#faq) * [Support Threads](https://wordpress.org/support/plugin/wp-piwik/) * [Active Topics](https://wordpress.org/support/plugin/wp-piwik/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wp-piwik/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wp-piwik/reviews/) * 7 replies * 2 participants * Last reply from: [dizzyatinnocraft](https://wordpress.org/support/users/dizzyatinnocraft/) * Last activity: [1 week ago](https://wordpress.org/support/topic/n-a-4/#post-18924500) * Status: resolved