• Resolved gio61

    (@gio61)


    Hello,
    in the Donation Form (multi-step) is it possible to disable / hide the MyBank banner and leave PayPal alone?
    Thanks in advance.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hi there,

    Glad you reached out. It sounds like you have more than one payment gateway enabled, and you would like to have only PayPal listed, is that right?

    To display PayPal as your only payment gateway, you’ll want to navigate to Donations > Settings > Payment Gateways. On this page you can click to enable or disable any gateways you would like to use. Make sure PayPal is enabled and remove the check marks from all the other payment gateways. Then, click the blue “Save Changes” button at the bottom of the page.

    If the My Bank banner you are talking about is present in the actual payment details that PayPal collects, you won’t be able to remove that piece. It would be part of what PayPal supplies, and that isn’t something we can make changes to.

    If I didn’t get this quite right, send along a couple more details that might give me more context. A link to your URL so I can see your form would help for example. You are also welcome to send along a screencast if you find that easier.

    Happy to help get to the bottom of things here!

    Thread Starter gio61

    (@gio61)

    Hi Stephanieliy,

    The link below shows the situation of the enabled gateways: as you can see there is only PayPal Donations.
    
    <a href="https://puericultricisenzafrontiere.it/GiveWP-Gateway.pdf" rel="noopener" target="_blank">Example</a>
    
    I think there is something different in the configuration between the PayPal preset test account and the real account.
    I will also contact PayPal support.
    
    Thanks a lot for the reply!
    • This reply was modified 1 year, 7 months ago by gio61.
    • This reply was modified 1 year, 7 months ago by gio61.

    Hi @gio61,

    Thanks for following up here! I took a look at your donation form, and I don’t see that “My Bank” banner. If you made the switch from a sandbox to live credentials and that banner disappeared, I think you are correct!

    I’ll go ahead and mark this as resolved. If you run into any more trouble you can create a new ticket here and we’ll be happy to help!

Viewing 3 replies - 1 through 3 (of 3 total)
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