MyAccount Page (When Logged Out) Foreign Language Issue on Toggler

igstyles
(@igstyles)

9 years, 8 months ago

Hello,

The My Account is having some issue displaying foreign language on the toggler (right side) portion of the page when it is logged out.

So if it is “I’m a new customer”, it will display this below it:

Praesent pellentesque sodales ante, et molestie nisi mattis non. Suspendisse ullamcorper aliquam pharetra. Maecenas interdum consequat feugiat. Aliquam erat volutpat.

If it is “I’m a returning customer”, it will display this below it:

Praesent pellentesque sodales ante, et molestie nisi mattis non. Suspendisse ullamcorper aliquam pharetra. Maecenas interdum consequat feugiat. Aliquam erat volutpat.

This is the only foreign language on this page or all other woocommerce pages.

The form-login.php shows this toggler is controlled by this code below. So the text is called by
echo ‘<p>’. options::get_value( ‘general’ , ‘new_customer’ ) .'</p>’;
or
echo ‘<p>’. options::get_value( ‘general’ , ‘returning_customer’ ) .'</p>’;

—————————————————————–
partial code form-login.php

<div class=”five columns woo-myaccount”>
<div class=”myaccount-separator”>
<div class=”login-line”></div>
<div class=”login-or”>OR</div>
</div>
<ul class=”account-toggler”>
<li class=”account-toggle-register”>
<div class=”account-toggler-wrapper”>
<h3><?php _e( “I’m a new customer”, ‘woocommerce’ ); ?></h3>
<?php if(strlen(options::get_value( ‘general’ , ‘new_customer’ ))) { echo ‘<p>’. options::get_value( ‘general’ , ‘new_customer’ ) .'</p>’; } ?>
Register me
</div>

<li class=”account-toggle-login”>
<div class=”account-toggler-wrapper”>
<h3><?php _e( “I’m a returning customer”, ‘woocommerce’ ); ?></h3>
<?php if(strlen(options::get_value( ‘general’ , ‘returning_customer’ ))) { echo ‘<p>’. options::get_value( ‘general’ , ‘returning_customer’ ) .'</p>’; } ?>
Sign me in
</div>

</div>

—————————————————————–

I noticed the my account page url also has a suffix to it, looks like something related to localization:
http://mysite.com/my-account/#sthash.4TyyMByt.dpbs

Could anyone tell me why it is display foreign language for that part and how do I fix it? This is the only place of my site that is not showing correctly.

Thanks for your help!!

https://wordpress.org/plugins/woocommerce/

Viewing 7 replies - 1 through 7 (of 7 total)

Thread Starter igstyles
(@igstyles)

9 years, 7 months ago

Anyone can help on this case? Thank you!!

lorro
(@lorro)

9 years, 7 months ago

Have you checked the list of pages for a page called “My Account” – it should have only this on it:
[woocommerce_my_account]

Check also the My Account endpoints at Dashboard > WooCommerce > Settings > Accounts.

Google translate tells me that the foreign language is latin, and this is not one of the locales available to WordPress according to this list of locales. Neither does the translation make any sense in this context.

Latin is sometimes used as a placeholder to be substituted with custom text. What theme are you using? If you are using a theme which features WooCommerce support, check Dashboard > WooCommerce > Settings > Accounts tab or nearby tabs for anywhere where this text may be replaced. Also look in Dashboard > Appearance > Customise. If you are using a commercial theme, consider asking the vendor’s support service about this.

A less palatable explanation is that your site has been hacked. Run the page url through the scanner at: http://sitecheck.sucuri.net/scanner/
There are other free security page scanners on the internet, use as many as you can find. Does your site exhibit any other suspicious behaviour? Hacks sometimes add unwanted links. You could check your site with a tool like the excellent Xenu which will produce a list of all links on the site. Sort them by name in the output screen and scan the list for anything that looks out-of-place. The funny url suffix looks suspicious.

If you suspect a hack, scan your PC and change all WordPress, hosting and FTP passwords for starters. There are further clean up resources if a hack looks likely.

If you would like to post the url to your site there may be other clues that could be gathered.

Thread Starter igstyles
(@igstyles)

9 years, 7 months ago

Hi lorro,

Thanks for your input. Very much appreciate it!

“My Account” – it should have only this on it:[woocommerce_my_account]
–Yes

Check also the My Account endpoints at Dashboard > WooCommerce > Settings > Accounts.
–It is set as Base Location: United States California Currency: US Dollar Allowed Countries: All Countries. I couldn’t find any placeholder either under woocommerce settings or appearance -> customise.

Hacking
–My site has a parameter attached to the end of the url: e.g. http://sitename.com/#sthash.GW8a3mbC.4GzLMp4a.dpbs
Does this look like a hack? I am not even sure what it is.

Run the page url through the scanner at: http://sitecheck.sucuri.net/scanner/
–Here is the scan result so it seems ok:
Malware Not Detected Low Risk
Website Blacklisting Not Detected Low Risk
Website Firewall Not Found Medium Risk PATCH AND PROTECT With Sucuri Firewall
Website Outdated Detected High PATCH AND PROTECT With Sucuri Firewall

It looks like I really have to dig into the code and find where those place holders are. 🙁

Thanks,

lorro
(@lorro)

9 years, 7 months ago

If you Google “#sthash” there is a lot of discussion about it. It may be coming from a Sharebar extension. If you have any social networking plugins, try disabling them temporarily to see if that fixes it.

If you are running a cache, turn it off and delete cached pages until the problem is resolved.

Further steps include: take a backup before proceeding, make sure your theme is up-to-date, turn off all plugins except WooCommerce. If that fixes it, reactivate them one-by-one to try to identify the one that is causing the problem. Try the default theme, TwentyFourteen, to be able to rule out any theme specific issues. Ultimately deactiveate and delete WooCommerce and resinstall it from a fresh download. Your products are safe in the database, but its settings need to be checked.

Thread Starter igstyles
(@igstyles)

9 years, 7 months ago

Yes I do have a few social sharing and social login plugins. So that might be a case. So as long as I use them, that string is just not removable?

Thanks lorro!

lorro
(@lorro)

9 years, 7 months ago

I would deactivate them temporarily to try to pin down the cause. If it is a social network plugin, it tells you its not a hack.

Thread Starter igstyles
(@igstyles)

9 years, 7 months ago

Haha lorro I find it! It is ShareThis plugin. Lol the string is so annoying.

Thanks lot!!!

Viewing 7 replies - 1 through 7 (of 7 total)

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