Support » Fixing WordPress » My WordPress site has a 500 Internal Error

  • Hi, I’ve had my site YallaRugby.com running for a while now and have been working on it today but all of a sudden is crashed and I got a 500 Internal Error message screen.

    I have looked at some tutorials and performed the following tasks but still no luck:(

    1. Rename the .htaccess file and refresh permalinks
    2. Added a php.ini file with memory 64mb
    3. Deactivated all of my plugins.

    I’m totally at a loss here!

    Any help would be grand.

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  • Moderator t-p

    (@t-p)

    1. Rename the .htaccess file and refresh permalinks
    2. Added a php.ini file with memory 64mb
    3. Deactivated all of my plugins.

    Also try switching to the unedited default Twenty Fifteen theme for a moment using the WP dashboard to rule out any theme-specific issue (theme functions can interfere like plugins). If you don’t have access to your admin area, use FTP , or your web-host’s cPanel or whatever file management application your host provides. Navigate to /wp-content/themes/ and switch to the default theme by renaming your current theme’s folder by adding “-old” to the end of the folder name. Alternately, you can remove other themes except the default theme. That will force your site to use it.

    If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

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