Support » Fixing WordPress » My WordPress side disappear after updating

  • tatyana100

    (@tatyana100)


    Hello
    I gor message (below) – and my side is completely disappear after this.
    I have no option to update automatically
    Pleaserestore my side urgently.
    I could not provide on public forum the link of tis side since it private.
    Please contact me by email for detail with its name.
    Again it is urgent.
    thanks.
    Tatyana

    Howdy! Some plugins have automatically updated to their latest versions on your site at https://*.com. No further action is needed on your part.

    These plugins are now up to date:
    – Google Analytics for WordPress by MonsterInsights version 7.13.2

    If you experience any issues or need support, the volunteers in the WordPress.org support forums may be able to help.
    https://wordpress.org/support/forums/

    The WordPress Team

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  • Moderator tobifjellner (Tor-Bjorn Fjellner)

    (@tobifjellner)

    It’s possible that you’ve got some conflicts or errors.

    You can try to manually deactivate all plugins or the plugin you’re suspecting. (I’d suspect that the update of MonsterInsights in this case introduced some kind of problem on your site, but it could be something else, too.)

    But wait: your site is WSOD (white screen of death). So how do you deactivate a plugin?
    Answer: In its database, WordPress keeps a list with the file names (including the file path) to all your active plugins. If you via your hosting provider’s file manager (if they have one), or via FTP (which they certainly will offer, although you may need to activate it and then install a client program for FTP, like FileZilla) you can change the name of either one plugin’s directory (/wp-content/plugins/plugin1 → /wp-content/plugins/plugin1-disabled ) or the whole plugins directory (/wp-content/plugins → /wp-content/plugins-2 )

Viewing 1 replies (of 1 total)
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