Support » Everything else WordPress » My account was deleted and I can’t recover it

  • Resolved rascalrecording


    I paid for the personal plan, managed hosting on I built up a little bit of a website. I did some work, ran a 1-hr errand and came back to it. But when I tried to edit my site, I had been logged out. Trying to log in gave me this message:

    This account has been closed. If you believe your account was closed in error, please contact us.

    I was taken aback, of course. I rushed to fill out the account recovery form here:

    I have a transaction ID and everything. But when I filled out the form, it gave me this message:

    If you can receive emails at the email address you have provided, you should be able to recover your account by filling out the lost password form with that email address. Please check your spam folder for the reset email.
    If you can’t receive emails at this email address, please use a different contact email and submit this form so we can contact you.

    I am sad to have paid $48 to lose my account and not have access to my chosen domain. I tried to reuse the email to make a new account, and that’s what I’m on. Is there any way for me to recover my account?

    The page I need help with: [log in to see the link]

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  • Thread Starter rascalrecording


    And it’s back. I dunno what went down, but it’s fixed. I just logged into the new account I just created and my website was there.

    I guess the website is attached to the email address? So creating a new account with that email address has the website attributed to it? I dunno.

    Moderator Steven Stern (sterndata)


    Forum Moderator & Support Team Rep

    You need to ask support instead: and are two separate organizations. is a hosting company, is a software development, distribution, and support organization.

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