Moderator
t-p
(@t-p)
Internal server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If you don’t have access to your admin panel, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.
If that does not resolve the issue, try switching to the default theme for your version of WordPress to rule-out a theme-specific issue. If you don’t have access to your admin panel, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue.
If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your SFTP or FTP client to view invisible files.
If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message.
Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.
hello,thank you for your help
I think I solve it, but I lost everything as well.
Is it possible I can recover my website to the day before yesterday?
and could you help me to check how many administrators now who can manage my website
Moderator
t-p
(@t-p)
Is it possible I can recover my website to the day before yesterday?
Yes, You can if:
1. You have a good backup to the day before yesterday. If you do, restore it.
2. Or, if your hosting provider has a backup to the day before yesterday. If they do, have them restore it.
umm…..I don’t know where could I find my backup@@
one more other question!
I try to design the website now but when I pick the theme it shows the information below , what is wrong?
—————————————————————————–
Installation failed: <!DOCTYPE HTML PUBLIC “-//IETF//DTD HTML 2.0//EN”> 404 Not Found Not Found The requested URL /wp-admin/admin-ajax.php was not found on this server. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. Apache Server at relaxinwater.com Port 443
Moderator
t-p
(@t-p)
when I pick the theme it shows the information below , what is wrong?
I’m not sure I follow you.
1. Are you trying to install a new theme?
2. If so, how? Manually or from the dashboard?
Ｉ have two questions
1.is that possible you can help me to recover the website?did you have backup in your database? and how could I make my own backup?(I think it must be a stupid question…)
2.when I try to customize my website. There are only four themes ,how to use the WordPress.org themes?
