Support » Fixing WordPress » My Website has disappeared!

  • Since trying to update WordPress, I can’t access any pages of my website. Initially I got an error message saying ‘site maintenance’, now I just get a blank white page, for all of my pages, including my normal wordpress login page. Anyone got any ideas how to fix this?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • lisa

    (@contentiskey)

    the temporary .maintenance file might need to be removed.
    can you access your webhosting account to get to the files?

    also, in your webhosting account, you can go to phpmyadmin area to check on the database + content to be sure it’s all still there.

    you can check in your webhosting account file manager to see that the files related to your website are still there.

    • This reply was modified 9 months, 2 weeks ago by  lisa.
    Mike Hansen

    (@mikehansenme)

    Bluehost Employee

    Hi Barry, if you do contact your webhost I would ask them what error is in the error_log. The site is indeed throwing a 500 error.

    Hi @barryreesrsa,

    A 500 server error indicates an error with the server when trying to display your website.

    If you have access to the Apache server logs in your website hosting control panel you may be able to find the 500 error and get an extended error message that offers more detail on what the cause is.

    Often it will relate to incorrect file or folder permissions, corrupted .htaccess file, running out of PHP memory and more.

    If you google you’ll find there are many articles available with step-by-step guides to help resolve 500 errors with WordPress. Some examples that may be helpful:

    https://www.mhthemes.com/support/fix-500-internal-server-error-wordpress/
    https://www.elegantthemes.com/blog/tips-tricks/how-to-fix-the-500-internal-server-error-on-your-wordpress-website

    Often a 500 error is caused by a conflict with a newly updated plugin. If you can log in via FTP or use your web control panel you can move all of your plugins out of the wp-content/plugins folder temporarily. This has to be done carefully so that you can move then back in afterwards but moving them and visiting your admin backend will automatically deactivate those plugins resolving the conflict.

    From there you can carefully move the plugins back into your wp-content/plugins folder and start activating them one at a time to find the plugin that is causing the conflict.

    Please also check with your web hosting company and see if they are able to provide you direct support for this as part of your hosting package.

    Thanks for the responses. I have raised a support request via my hosting company. Will update you when I get a response.

    Kind regards

    Barry

Viewing 4 replies - 1 through 4 (of 4 total)
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