Support » Plugin: UpdraftPlus WordPress Backup Plugin » My website crashed during restoration

  • Resolved Aqeart


    Hi! I’ve been using Updraft backup plugin for a good amount of time and it’s been working pretty well. Then, last night I wanted to restore the website from my latest backup. After 2 mins passed since I clicked restore button, I thought page was frozen. I attempted to refresh the page, but during that chaotic pop-up don’t refresh scene, the page refreshed itself. After that point, all I saw was a white screen with 500 Internal Server Error. I don’t always be sure about the reason of a problem on my website, but this time it’s obvious that updraft caused it. I immediately launch this website to meet my deadline, but I can’t even access it. Can you please help me to solve the problem?
    Thank you!
    My Website

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  • Hey I solved the problem. All you need to do is to change .htaccess file to this:

    # BEGIN WordPress
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /index.php [L]
    # END WordPress

    Plugin Author David Anderson


    Hi Aqeart,

    It sounds like you just needed to wait longer before trying. The 500 was most probably due to accessing the site whilst it was half-restored. It’s not a good idea to refresh the page until it finishes – that’s the reason why it contains a warning not to! The time the restore takes depends on the speed of the webserver and the size of the backup; and settings on the webserver beyond user control also determine how much feedback (from none to all) is shown during the restore operation.

    Anyway, glad you got it working!


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