Support » Fixing WordPress » My website crashed after updating to version 5.5

  • Hello,

    My website crashed after upgrading to version 5.5

    Can anyone help me troubleshoot this problem?

    I can’t access the admin nor the front-end

    Please help!

    Thanks a lot!

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Forum Moderator

    Errors like this are logged. Check the error log on your server. If you can’t find the log, please contact your host.

    Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://wordpress.org/support/article/debugging-in-wordpress/

    You can also try this: Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

    If you cannot access wp-admin, there are other ways to deactivate plugins.

    Thread Starter andresito

    (@andresito)

    Hello,

    I’ve already tried enabling WP_DEBUG and WP_DEBUG_LOG: True

    There are no errors being logged in a debug.log file nor in a php error_log file.

    I’ve also deactivated all themes and plug-ins, but this didn’t fix the problem

    My host informed me that, previous to the upgrade, I was using PHP 7.2

    They say that this upgrade needed PHP 7.3. Is this correct?

    Could this maybe have something to do with the problem?

    If so,

    How can I fix this?

    Please help!

    Thanks a lot!

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Forum Moderator

    I don’t know if that matters, but 7.3 or 7.4 would be a good thing to try.

    What do you mean by “crashed”?

    Thread Starter andresito

    (@andresito)

    Hi Steven,

    What I mean by “crashed” is this:

    I attempted to upgrade WordPress normally and BOOM!!

    Something failed with the upgrade, and now I can’t access neither the frontend or backend of my website

    Something went wrong with the upgrading process, but no idea what.

    I have tried to deactivate all themes and plug-ins (and security plug-ins) and this didn’t fix the problem

    Nothing is logged in PHP or in WordPress, no errors reported.

    My host pinpoints the problem to index.php

    But they couldn’t figure out anything else

    I have no idea what could have caused the problem

    I’m thinking to restore a backup

    But,

    Assuming I do this,

    When I try to update again:

    The website could crashed one more time.

    I don’t know what to do

    Thanks!

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Forum Moderator

    Restore your backup. And update again. It was probably just some glitch. If not, then restore yet again and let us know and we’ll debug forward from there.

    Thread Starter andresito

    (@andresito)

    Hi,

    It may have something to do with my security plug-in

    I’m going to follow the steps that AITpro suggested and see if that solves the problem

    Thanks!

    Thread Starter andresito

    (@andresito)

    Hello,

    I restored a backup of my site and then try again

    This time, the upgrade process went okay 🙂

    I don’t know what happened the first time

    But this is solved now!

    I think we can close this thread now

    Thanks!

    Sorry once again about the headache. Like I stated in our direct emails there is a timing issue when the ARQ cron fires and when the WP upgrade happens. Unfortunately, if there is an extended delay during the WP upgrade process then there is going to be around a 1-2% chance of this problem occurring.

    • This reply was modified 2 years, 5 months ago by AITpro.
    Thread Starter andresito

    (@andresito)

    Good to know AITPro

    No problem!

    Thanks a lot for the help!

    Cheers!

Viewing 10 replies - 1 through 10 (of 10 total)
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