Support » Theme: Hueman » My website appeared error 500 after updating version 3.7.15

  • Hi,

    I just updated Hueman to the new version 3.7.15, it appeared an error 500.
    Kindly teach me how to solve this problem.

    Thanks,
    HN Son

    The page I need help with: [log in to see the link]

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  • Theme Author Nicolas

    (@nikeo)

    Hello,
    Thanks for opening this topic about your problem.
    Here’s a possible troubleshooting workflow for this issue.

    1. Use the latest software versions : make sure WordPress, your theme and plugins are all updated to their latest versions.
    2. In your WordPress admin, go to settings > general and verify that your WordPress Address (URL) and Site Address (URL) are identical. The website will not run properly if the urls are different.
    3. Cache plugin : if you use a server cache or cache plugin, clear it’s cache content and disable caching via it’s settings.
    4. Browser :
    • Check for plugin conflict : Install the WP official Health check plugin. Activate the troubleshooting mode. Then deactivate all of your plugins. If it fixes the issue, re-activate your plugins one by one, until you identify the plugin in conflict.
    • Child theme : activate the parent theme if you use a child theme
    • Theme problem : try to activate a WordPress default theme ( Twenty … )
    • Javascript : make sure you did not insert custom javascript code ( like analytics, subscription popup… ), for example in a widget, that could break your site.
    • To log possible code errors on your website, enable WP_DEBUG mode and log the output of the debug.log to a file that you can share on http://pastebin.com/ or https://gist.github.com ( to get a debug log file you need to set define( 'WP_DEBUG', true ); and define( 'WP_DEBUG_LOG', true ); in your wp_config.php file.

      If relevant it also helps if you include screenshot(s) of the issue.
      (Tip : You can use an online screenshot sharing tool like https://prnt.sc/ to include a link to screenshot.)

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