Dear @mauwant,

Thank you for your feedback!

We are sorry for the inconvenience you have had.
We need some more details about the issue to help you solve it.
There may be various factors resulting in the issue you have had, which we need to find out.

Could you please, send me the backup log file, so I can analyze the issue?

You can download the mentioned log file by this article link:
https://help.backup-guard.com/en/article/download-backup-log-file-fgh0gi/

Please send it via wetransfer.com using the link retrieving option.
Like this: https://prnt.sc/qr3ntv