Support » Plugin: Chatbot with IBM Watson » My Virtual Assistant doesn’t answer me in wordpress

  • Resolved carloz2019

    (@carloz2019)


    I created a local web site with wordpress and I installed the plugin of the IBM Watson Assistant, I can see the chatbot in the web page but If I send any mesagge the Virtual Assistant doesn’t answer me. I configurate the assistant for answer the questions or words but in IBM Watson, It works but in wordpress doesn’t work.

    • This topic was modified 3 months, 2 weeks ago by carloz2019.
Viewing 10 replies - 1 through 10 (of 10 total)
  • I have this problem a lot, too. Works in desktop browser but not mobile, works in one chrome profile but not another, etc. Nothing in the logs. I suspect some sort of cache or cookie bug in the plugin, but not sure yet. Wanted to add my voice to this issue (but will come back and post here if I find an answer or a solution).

    Same to me. Watson chatbot is running at desktop emulator and at IBM site without problems. Watson chatbot was running today morning at wordpress without problems. Since some hours when filled input no reply.

    Same here. I already messaged the creators as well. We need a fix!

    Plugin Support intelahelp

    (@intelahelp)

    A lot of IBM Watson Assistant Plugin customers reported on the forum as well as by email about the “500 Internal Server Error”.

    This error is caused by recent change to Watson Assistant v2 API. This change is not described in the official documentation:
    1. https://cloud.ibm.com/apidocs/assistant-v2#create-a-session, screenshot;
    2. https://cloud.ibm.com/docs/services/assistant?topic=assistant-api-client-get-context, screenshot.

    Before the API was changed, “context” object structure (in the response from Watson Assistant) was:
    {"context": {"skills": {"main skill": {"user_defined": {}}}}}.

    Then there was added a new undocumented “system” object and now “context” object structure is:
    {"context": {"skills": {"main skill": {"user_defined": {}, "system": {}}}}},
    screenshot.

    Due to the difference between documented structure and the actual one Plugin fails with “500 Internal Server Error”.

    We are working on fixing it.

    • This reply was modified 3 months, 2 weeks ago by intelahelp.
    Plugin Support intelahelp

    (@intelahelp)

    Hello @carloz2019, @brucetm, @syngear, @remyreurling.
    We released the new version of plugin (0.8.19) that has the fix to your issue. Please update your plugin to the latest version and let us know if the issue persists.

    Hello,
    I did the upgrade of the plugin, some test and I can confirm that I can chat with the virtual assistant. The chatbot can answer me now. Thank you for the support.

    • This reply was modified 3 months, 2 weeks ago by carloz2019.
    Plugin Support intelahelp

    (@intelahelp)

    You are welcome!

    In my case, the update option is not showing, the version of my Watson Assistant plugin is still 0.8.12. Please tell me how to get this thing fixed.

    Plugin Support intelahelp

    (@intelahelp)

    Hello @hiteshbhalotia.
    To update the plugin to the latest version, follow these steps:

    • Go to your WordPress Dahsboard (sample screenshot)
    • Go to “Plugins”> “Installed Plugins” in the left menu (sample screenshot)
    • On the “Installed Plugins” page, find the “Watson Assistant” plugin and click “update now” (sample screenshot)

    If you have more questions, don’t hesitate to ask them.

    Plugin Support intelahelp

    (@intelahelp)

    Hello @hiteshbhalotia.

    We haven’t heard from you recently.
    Do you still have any questions or need our assistance?
    We will gladly help you.

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