Support » Fixing WordPress » my username doesn't exist???

  • Resolved dejast545

    (@dejast545)


    When I tried to get into my website with the wp-admin, I couldn’t remember my password. I tried to get it emailed to me, but apparently my email and username are not recognized. I checked my old emails, and I know I have the right information (minus the password of course), but WP says I don’t exist.

    I tried just checking the website, and it takes me to “My Design Options”. I have no idea what the heck that is, so I’m really confused…..

    HELP!!

Viewing 13 replies - 1 through 13 (of 13 total)
  • esmi

    (@esmi)

    Forum Moderator

    Try reviewing:
    http://codex.wordpress.org/Login_Trouble
    http://codex.wordpress.org/Resetting_Your_Password

    What version of WordPress are you using?.

    I have no idea. I have a friend that helped me set up the website and the wordpress. I’m boardering on techno-tard so the whole thing is Greek to me.

    How do I find out which version I’m using?

    Moderator kmessinger

    (@kmessinger)

    Do you have a self-hosted site? What is the url?

    It’s through godaddy. The site is deliahharmon.com

    I had content on there and everything is gone with something else in it’s place. Could the website have been hacked?

    Moderator kmessinger

    (@kmessinger)

    Contact GoDaddy. There are 11 other sites on your server including my design options and all look compromised in one form or another.

    What should I say to GoDaddy? I called them once and the guy sent me here (I called after posting this question, though). If I’m gonna spend that time on the phone, I don’t want to waste it. Plus, I know how call centers work, if I don’t say the right things, they’ll pass me off to WordPress again.

    If I remember correctly, I’m on my friend’s server… Should I call him? That could be why he hasn’t emailed me back…

    Moderator kmessinger

    (@kmessinger)

    According to the info I see you are on a server at GoDaddy but usually since their servers have hundreds of users maybe you are on you friends server. Ok, contact him. This is not a wordpress problem but a problem with server configuration or you and all the others on that server have been hacked. Call your friend.

    Thank you for your help!!

    Moderator kmessinger

    (@kmessinger)

    Your site is registered thru GoDaddy. It is hosted at WILD WEST DOMAINS, LLC. The name servers there are named ans01-domaincontol.com and ans02. Since that is also the website you are seeing it is likely a server screw up or if you moved the domain, it takes up to 48 hours to propagate thru the web.

    Here is where you can see the other sites. Just enter your url.

    dejast545,

    I do see the site you referenced loading without issue. Are you still having trouble getting into your admin area? If you’re using an aliased domain on a friend’s hosting account, your friend should be able to help you with access to the files you need in order to update your password and/or see what email address you used when you set up your WordPress content.

    Let me know if there are any issues still after that as well.

    ^Cj

    Thanks, guys, I don’t know what my friend did, but it’s fixed.

Viewing 13 replies - 1 through 13 (of 13 total)
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