Support » Plugin: My Tickets » My Tickets Purchase Data

  • Resolved mgerney


    The Purchase Data is missing some fields, e.g., the number of available tickets which I believe is a required field – Also, the tickets are per family, $25, but when I add it to the post, there is only a field for a checkmark, and then nothing goes into the cart – it shows 0 tickets. I’ve made sure the plugin, theme, etc. are all up-to-date.

    This is the second event. The first event is working correctly, and the available field shows next to the ticket types, e.g., First Seating, Second Seating.


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  • OK – I’ll do that and let you know. Thanks.

    That worked – also, the Receipt was not picking up the information, e.g., it was saying Purchased By: and it was blank, Purchase Date was blank

    Now that I put back the old version (1.8.7) everything is working correctly, I’m getting completed and the Receipt is correct.

    Thanks for your help. If I can shed any light on why this version works and the updated one didn’t, let me know, please.


    One more question – I have two different managers for the two events. Is there a way to have different email notifications – one each for the different events?

    If not, can I have more than one email address in the administration notification?


    As of now – the Administrator email is not working at all.

    Plugin Author Joe Dolson


    With receipts – is that a receipt for an incomplete purchase, or for a completed purchase?

    There’s no way currently to send notifications for specific events to specific people, no.

    What do you mean exactly by “the administrator email is not working at all”? Is that with the old version, or the new version?

Viewing 5 replies - 16 through 20 (of 20 total)
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