Support » Everything else WordPress » My theme reviews got removed and account can’t post here

  • Resolved David Rozando

    (@daviedr)


    Hi,

    Some reviews of my theme Suki are removed. They are actual reviews, why are they removed?

    And also, my account (@sukiwp) can’t post here in this forum. Why? Is my account considered as spam or what?

    Looking for help.

    Regards,
    David

Viewing 9 replies - 1 through 9 (of 9 total)
  • Moderator Samuel Wood (Otto)

    (@otto42)

    WordPress.org Admin

    Who is “imeildolan”?

    Thread Starter David Rozando

    (@daviedr)

    That’s my friend, came to my house, I refer him my theme, and he directly gave review on WordPress.org. It’s fine if you delete his review, if it’s considered as spam.

    But why did you delete other reviews as well? Is there any particular reason?

    And why sukiwp can’t post a topic in this forum?

    Thanks

    @jdembowski

    There are 2 other reviews that were being removed. Why were they removed?

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    I’ll try to be concise but there’s a lot to cover here. It’s also early for me so I’ll re-read this a few times before hitting the submit button.

    I’ve flagged your daviedr account and your sukiwp account was already flagged. That means your accounts can post to these forums but it will go straight into a pending queue and you will not be permitted to edit what you just posted.

    This is not the same thing as being banned, it just means you broke some rules and until the moderators are satisfied that you’ll not do this again your posts and replies will be moderated.

    Please give this a read.

    https://wordpress.org/support/guidelines/#being-mod-watched-or-banned

    This part too.

    https://wordpress.org/support/guidelines/#do-not-create-multiple-accounts-sockpuppets

    1. You sock puppeted. Many times. You created a fake account and left a review of your own work and you had real people do that to. When that is found then the person loses their real account too. Sock puppets are taken very seriously.
    2. You also spammed another plugin review with your link. That got your sukiwp account flagged.
    3. One theme review was removed because the reviewer used the reviews to generate traffic.

    The theme review team will get an email about this. Please do not abuse the review section. Wait for it and you will get honest reviews from honest users without any links.

    Trying to game the review section with people using multiple accounts will have consequences as you’re finding out.

    Thread Starter David Rozando

    (@daviedr)

    @jdembowski

    These two accounts are used for different purposes.

    daviedr is my old account, my personal account, where I used to browse WordPress.org for my personal uses.
    sukiwp is a new account, used for releasing my themes and plugins, this is a serious business account, and I don’t want to mess it up.

    Is it not allowed to have 2 different accounts?

    “You sock puppeted. Many times. You created a fake account and left a review of your own work and you had real people do that to. When that is found then the person loses their real account too. Sock puppets are taken very seriously.”
    – Okay, the review from imeildolan is my mistake. But the other 4 removed reviews are from real users, not from me. Is that considered as sockpuppeted too?

    “You also spammed another plugin review with your link. That got your sukiwp account flagged.”
    – sukiwp submitted some reviews on other plugins, yes. But it was honest reviews, we are really using it on our website, and no link are added in the review text.

    “One theme review was removed because the reviewer used the reviews to generate traffic.”
    – Can you tell me which one? Because as far as I remembered, there was no review that contains link at all.

    Sorry if I violated any of this forum guidelines. Both my accounts (daviedr and sukiwp) are not intended for any negative purpose.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    daviedr is my old account, my personal account, where I used to browse WordPress.org for my personal uses.

    Yes, and two accounts is OK in this limited use case. But you’re one person and it was you that misbehaved. That got you flagged and you’re using two accounts so here we are.

    You should not use the sukiwp account outside of your theme and plugin support forum. People respond to real people, not company accounts and outside of that you should use your old account.

    – sukiwp submitted some reviews on other plugins, yes. But it was honest reviews, we are really using it on our website, and no link are added in the review text.

    In the one archived review there was a link. That’s not a guess and the review is still there just not visible to non-moderators.

    – Okay, the review from imeildolan is my mistake. But the other 4 removed reviews are from real users, not from me. Is that considered as sockpuppeted too?

    One review from a real user, cool. When the user immediately creates a second account and leaves another review then yes, that has consequences. Both reviews get removed, both accounts get banned. Sock puppeting is taken very seriously.

    That would have happened to your account too but it is problematic when theme and plugin accounts get banned. Those get reported to the appropriate team when found and they contact the author directly. We’re only having this conversation here as you asked twice with both of your accounts here.

    “One theme review was removed because the reviewer used the reviews to generate traffic.”
    – Can you tell me which one? Because as far as I remembered, there was no review that contains link at all.

    No, I’m afraid there’s no point to that. Again, the reviews are still there but not visible to other users. That particular user is flagged as it’s happened before. That one is not on you BTW but the review isn’t coming back.

    You really need to stop worrying about the reviews. This place isn’t eBay or Amazon. Just leave the reviews alone, support your free, non-customer users here and keep your theme up to date. No one needs to get all 5 stars, no one should use those reviews for marketing or anything like that.

    The reviews are feedback only. Some feedback is great, some is a little mundane, some break the rules. The ones that break the rules get dealt with when found.

    Thread Starter David Rozando

    (@daviedr)

    > You should not use the sukiwp account outside of your theme and plugin support forum. People respond to real people, not company accounts and outside of that you should use your old account.

    This is new to me. I don’t know if a business account shouldn’t give any review or respond to other themes or plugins. Because as far as I knew, any plugin or theme author can join into discussion on other themes or plugins. That’s why I used sukiwp to give reviews and respond to other support topic.

    If that’s considered as a violation, I won’t do it again. You can remove those reviews from sukiwp as well.

    > One review from a real user, cool. When the user immediately creates a second account and leaves another review then yes, that has consequences. Both reviews get removed, both accounts get banned. Sock puppeting is taken very seriously.

    This is totally beyond my control. If that’s the case, you can take the reviews down. No problem.

    > No, I’m afraid there’s no point to that. Again, the reviews are still there but not visible to other users. That particular user is flagged as it’s happened before. That one is not on you BTW but the review isn’t coming back.

    Okay, I was just asking why it got removed. No problem.

    —-

    I posted to my community group: if they love my theme, they could support us by giving feedback (review). The new reviews might have come from them.

    As a new theme, every review does matter, whether it’s good or bad, and I’m very excited whenever I get new review. Again, I was just asking why a lot of my reviews got removed.

    Okay then, I won’t do these kind of mistakes again. I am still learning how to be in this community, especially as theme and plugin author. I won’t use my business account (sukiwp) to post review or respond to forum. I will use my personal account (daviedr) instead. I won’t ask my friend or users in my community to do a review to my theme / plugin.

    Thanks for clarifying everything to me. I’m sorry if my mistakes hurt you and the community. I really hope I can be good again in the community.

    Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    🏳️‍🌈 Plugin Review Team Rep

    I don’t know if a business account shouldn’t give any review or respond to other themes or plugins.

    Okay I’ll make this one clear.

    Your BUSINESS account shouldn’t act as a USER.

    Read that again. Your BUSINESS account, the one you use to own your plugins and themes, should not be used to leave reviews, or even really support users in a perfect world. People like talking to people, not generic company accounts.

    Leave reviews as your PERSONAL account.

    One review from a real user, cool. When the user immediately creates a second account and leaves another review then yes, that has consequences. Both reviews get removed, both accounts get banned. Sock puppeting is taken very seriously.

    This is totally beyond my control. If that’s the case, you can take the reviews down. No problem.

    That wasn’t beyond your control. It was actually your own actions, under your control, that created the situation. Which is very important you recognize and understand.

    You see, the reason this was a problem is because as you said “Someone came to my house, at my request, and left a review on my themes.”

    Now. While you had good intentions there, it LOOKS very suspect. I mean, asking your friends to come to your house and leave reviews on your theme is really a weird ask. That’s taking advantage of your friendship at the very least. At the worst, you’re making a questionably ethical choice to boost your own plugin via methods not available to everyone else.

    We’d feel the same way if you went to, say, a WordPress meetup and asked everyone there to leave a review. Or if you asked everyone at your company to leave a review. It’s the same basic problem.

    There’s some good news here. This was clearly an honest mistake. That’s GOOD! We can tell you didn’t realize what you’d done, and that means all you have to do now is recognize that multiple accounts and taking advantage of your friends has to stop. That’ll be good for you all around, by the way 🙂 Your friends will be happier to be around you too!

    Your accounts will remain on mod-watch for a bit, but that’s normal here. It’ll go away in a little while, and then it’ll be fine 🙂

    Don’t panic about this at all. Everyone makes mistakes. It’s totally normal. The trick is to not overreact about it and make more mistakes.

    Thread Starter David Rozando

    (@daviedr)

    Hi Mike,

    Your BUSINESS account shouldn’t act as a USER.

    Read that again. Your BUSINESS account, the one you use to own your plugins and themes, should not be used to leave reviews, or even really support users in a perfect world. People like talking to people, not generic company accounts.

    Leave reviews as your PERSONAL account.

    Noted. Won’t happen again. I don’t know about this rule previously. You can remove all the reviews by sukiwp to other plugins.

    That wasn’t beyond your control. It was actually your own actions, under your control, that created the situation. Which is very important you recognize and understand.

    You see, the reason this was a problem is because as you said “Someone came to my house, at my request, and left a review on my themes.”

    Now. While you had good intentions there, it LOOKS very suspect. I mean, asking your friends to come to your house and leave reviews on your theme is really a weird ask. That’s taking advantage of your friendship at the very least. At the worst, you’re making a questionably ethical choice to boost your own plugin via methods not available to everyone else.

    We’d feel the same way if you went to, say, a WordPress meetup and asked everyone there to leave a review. Or if you asked everyone at your company to leave a review. It’s the same basic problem.

    So my friend wanted to build a landing page for his project. He knows I am a WordPress guy. He talked to me and I said “come over here”. And then I told him about my theme and some page builders. “As a gratitude, what can I do?”. So I asked him to leave a review. So it’s totally a mistake to ask him a review. It won’t happen again.

    And yes, previously I thought asking for review is something common. I said, “if you love my theme, you can support us by giving good review”. This similar “asking” is very common in themes and plugins. Some themes or plugins will show some kind of notices in users Dashboard to ask for review. So I genuinely thought that it is common and allowed in the community.

    But at least, I know if it’s not ethical to ask review on public forum, like WordPress meetup or something similar to it 😀

    I only have 2 accounts, daviedr and sukiwp. So I didn’t create many fake accounts to leave reviews.

    What I was asking here is not only about the review from imeildolan, but from other users too.

    For example, the review from alfredg is totally an honest review. He also reported some bugs to my theme’s support forum. So I know that guy is a real user. And then the review from yvesdouillot, he is a loyal user, he even has purchased the pro version. I was very happy to have them as my user, so it’s a bit sad knowing that their reviews are removed.

    You know, this issue led me to connect with you guys and I learned something here. I am new here (WordPress.org), the place where I’ve been (Th*m*F*r*st) is not this strict. I need to be more careful next time 😀

Viewing 9 replies - 1 through 9 (of 9 total)
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