Support » Plugin: W3 Total Cache » My site is down after updating

  • Resolved Mike Strato


    Hi, I see other threads similar to this but I should start my own.
    I used the dashboard plugin updater to update W3 Total Cache yesterday. After ‘plugin installed successfully’ I pressed return to plugin page and then Nothing! My site is a blank white page. I can’t get to the dashboard at all. Not sure what to do and I am not a Code afficianado.
    please advise how I can revert or fix or anything.

Viewing 15 replies - 1 through 15 (of 31 total)
  • maybe this link can help you Fix The WordPress Blank Page Error

    I attempted a couple things listed there to no avail yet.
    Since this happened when I updated W3 Total-Cache, I renamed that folder. This gave me an error and said to reload the plugin.
    I then renamed the Plugin folder and I get a 500 error.
    Refering to the link above, I can’t tell if I have extra blank lines as I don’t really know what I am looking for.
    anybody have any suggestions?

    I have the same problem! Anyone?

    every mothaf**** time there’s an update of this plugin there’s ALWAYS, something that doesn’t work… next time I’ll not update. Do you even test it before release?

    I’ve had a similar problem with this plugin.
    Fortunately, I was able to get into the admin area and disable it.

    The websites have been completely messed up since the last updates due to this plugin. It’s a pain to use and update. I can’t even tell if something works or not any more. It’s TERRIBLY BROKEN, just kill it with fire!!!

    The only solution at this time is to Downgrade, ’till the developer decides to release another update.

    • export your current settings (Performance > General Settings > Import / Export settings)
    • deactivate + delete the plugin
    • download some of the older versions:
    • upload it and activate
    • import settings if needed!

    it works for me 🙂

    @gxt. I can’t even access my admin dashboard to do what you suggested even if I knew how to proceed afterwards.

    ok, do it via ftp:
    open your ftp program and go to

    and delete all the files listed below:
    • db.php
    • advanced-cache.php
    • object-cache.php
    • w3-total-cache-config.php (first try to see if you can access your website without deleting this, if not deleted it)

    and the folder:
    • w3tc-config

    then go inside the /plugins/ folder
    • /wp-content/plugins/

    and delete the folder named:
    • w3-total-cache

    that should work! 🙂

    after you did those things, if you get a white page with some errors saying wordpress can’t load w3 cache, RELOAD FEW TIMES THE PAGE and it’ll get fixed.

    P.S. about my comment above and downloading an older version, it’s better to download the version or lower!!!

    The same thing just happened to me, but I can’t even access the wp-content folder via FTP anymore to deactivate the plugin.

    This is bad.

    Thanks for the help. I didn’t delete them, I just moved them to a new Directory folder. Everything listed. Refreshing only resulted in a HTTP500 error. I refreshed about 10 times.
    I was able to access a few pages of my site, just not the home page or admin. When I moved the above mentioned files, I could not access anything.
    I’m going to keep trying

    We had similar problems, the only thing that saved our buts is that I contacted MAXCDN on Sunday and I had great developer.

    We think there has been issues with the plugin for weeks even as much as month.

    WordPress W3 Total Cache Explodes- Killing Traffic with Vampire Vulnerability?

    Yesterday, I disabled the plug-in completely and am waiting to see what to do next.

    We feel for you Mike, keep breathing and you’ll figure things out. Did you have an backup of your entire site before the update? Sometimes it’s easier to go back in time.

    Best Wishes

    Hey Mike,

    You might also want to check out your htaccess file since W3TC doesn’t erase that data when it’s uninstalled or deleted.

    Mainly this should be in your htaccess file without W3 Total Cache.

    # BEGIN WordPress
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /
    RewriteRule ^index\.php$ - [L]
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /index.php [L]
    # END WordPress

    My server and site has been down since 6:00 last night so I understand everyone’s frustration.

    Interestingly my hosting (InMotion) had recommended W3 TC, but after all this mess, they’ve let me know that they’re going to be recommending WP Super Cache since they’ve had a huge amount of sites going down in the past 24 hours with the upgrade.

    The plugin works great when it’s set perfectly, but it can be a real bear when one thing is off. The fact that it can take down a beefy dedicated server like mine makes me very nervous with it too. My hosting is amazing at fixing any issue, but this one has had them stumped.

    and what’s worse is I paid $100 to get it configured for my site through the W3 Total Cache service. When employees of the developer can’t configure it to work without taking down your site, you know there’s an issue.

    my HTPaccess file has quite a bit more then that in it. It all starts with #Begin W3TC browser cache.
    So I should delete all that down to “# Begin WordPress”?
    I’ll probably save the file as it is,move it elsewhere and then edit.
    that should be okay, right?
    thanks alot

    I backed up my site about a week ago. So some stuff would be lost, but not much.

    definitely back that up just in case of any problems, but that code is the basic one for any WP site just to have you completely cleaned out from W3 Total Cache.

    I’ve had to clean this plugin plenty of times and always start with that in htaccess as clean start.

    Hopefully that will get you back up.

    hmm that’s strange…
    try clearing your browser’s cache or try with another browser, then try also to login again here:

    if that doesn’t work, open PhpMyAdmin. Then select the WordPress database, and browse inside the “wp-options” table. Look for the “active_plugins” column, and click edit. Inside the “options_value”
    Those lines you see there represent the active plugins in your blog. Delete them all and click save. This should deactivate all plugins. Now check if your blog is live again, and if the admin area is working. They should be.

    Here’s also a blog post on how to do that ( )

Viewing 15 replies - 1 through 15 (of 31 total)
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