Support » Fixing WordPress » My site doesn’t load

  • Hey,

    I just uploaded some pictures and now my site doesn’t load anymore. ( I can’t even open my admin site to log in.

    Can someone help me with that please?

    Best regards,


Viewing 5 replies - 1 through 5 (of 5 total)
  • Priyanka Behera


    Hello hoobmunch

    If you have CPanel details OR Database credentials with you then, please change the theme from DB.
    To change the theme you can follow below steps:
    1. select the wp_options table.
    2. Next, you will need to locate two rows on the page, the option_name ‘template’ and the ‘stylesheet’.
    3. change it to ‘twentyseventeen’.

    Check If your site gets started again or not.
    If not there must be some other issue.

    Thank you

    Priyanka Behera


    If you will enable the
    define( ‘WP_DEBUG’, true );
    in wp-config.php file.

    This will show the error in the site.


    Thank you for your reply. I’m pretty sure that the theme is the problem. Unfortunately I don’t know where to find the wp_options table?

    Priyanka Behera


    First, turn the debug on of your website.
    The debug file located in the root folder of your website.

    find below code:
    define( ‘WP_DEBUG’, false );

    replace it with
    define( ‘WP_DEBUG’, true );

    Hi @hoobmunch,

    Access your website using FTP or Cpanel. Go to wp-content > Themes. Rename your current theme and make sure you have a Twenty theme installed. WordPress will use a Twenty theme and you’ll have access again.

    I think there is server error please contact your server administration.

    Hope it’s work for you!

    • This reply was modified 1 year, 10 months ago by  Afzal Multani. Reason: Server error define
Viewing 5 replies - 1 through 5 (of 5 total)
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