Support » Fixing WordPress » My site disappeared!

Viewing 6 replies - 1 through 6 (of 6 total)
  • esmi

    (@esmi)

    Forum Moderator

    Have you contacted your hosts? This may be a server issue.

    Yes, sadly. They don’t seem to think it’s “their” issue, even though we had a massive server crash due to spam from another customer’s accounts. Is there anyway to be sure?

    esmi

    (@esmi)

    Forum Moderator

    The “massive server crash” would seem to be a dead giveaway. My best guess is that someone didn’t restore your site correctly after the crash.

    Christine Rondeau

    (@crondeau)

    Volunteer Forum Moderator

    It looks like some of the root files are missing. If you have FTP access, I would try re-uploading the root files, wp-admin and wp-includes file.

    I agree with esmi, that the site hasn’t been properly restored after the crash. Hopefully the wp-content and db are still there.

    Yes, everything is still there, I can see most of the backend and media library… thankfully. Our webmaster thinks it is corrupted. Is there a fix for that?

    esmi

    (@esmi)

    Forum Moderator

    Try re-uploading all files & folders – except the wp-content folder – from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones.

Viewing 6 replies - 1 through 6 (of 6 total)
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