Support » Fixing WordPress » My site and wp-admin page will not load—instead they download a file

  • Resolved RabNehpets

    (@rabnehpets)


    Hi,

    When I go to my website or the wp-admin page, my browser tries to download a file instead of displaying the page. This started right after I updated three plugins.

    I have tried renaming the plug-in folders via FTP but it didn’t change anything (perhaps because I can’t open my wp-admin page, it doesn’t know they’re deactivated?)

    Could this be an .htaccess problem? I’m don’t know enough to figure it out!

    Thanks for any help.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hi,

    I visited your site and saw this: https://snag.gy/dxit2V.jpg

    I will suggest you contact your Hosting provider

    Your site is generating a “500: Internal Server Error”. Internal server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If you don’t have access to your admin panel, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, try switching to the default theme for your version of WordPress to rule-out a theme-specific issue. If you don’t have access to your admin panel, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue.

    If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your SFTP or FTP client to view invisible files.

    If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

    Thanks for the advice, @mcgreat & @bdbrown. I appreciate your willingness to help.

    In the end, I was too over my head to fix this myself. I phoned Bluehost and a tech agent got my site back running in about 40 minutes. I was hesitant to call them because of poor customer service in the past, but this time they really delivered.

Viewing 3 replies - 1 through 3 (of 3 total)
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