Support » Everything else WordPress » My reviews are being deleted

  • I have left some reviews of things on this site. Now that I am leaving review for a plugin that dates back 50 years for expirations, I notice that all my other reviews have been deleted.

    Is there any explanation why I’ve left genuine reviews and your people just delete them….

    This is very disturbing and I’m not thinking of denouncing WordPress to the people I’ve told to use it.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Moderator Steve Stern (sterndata)

    (@sterndata)

    Forum Moderator & Support Team Volunteer

    @shiftaction: I’m checking on this and will get back to you Monday morning.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Your reviews have now been unarchived.

    Is there any explanation why I’ve left genuine reviews and your people just delete them….

    Because frankly, about a month ago you looked like a bot or someone with a compromised account. Your reviews were archived because you followed a weird pattern. All around the same time you left virtually identical reviews that all had the same behavior.

    1. You left a 1 star review for “Can’t get support” or “Does not work”.
    2. You did not make any attempt to leave a support topic.
    3. You moved onto the next plugin and repeated the same.
    4. You did that nine consecutive times.

    Which looked unusual in volume and your reviews were archived. They were not deleted and I’ve unarchived them. Please be patient for a lengthy explanation.

    The reviews on this site are looked at and two problems get acted on. One is sock puppets (you’re not, I’m just being complete in my explanation). Those reviews get archived, the accounts get blocked and if it’s an author they’re contacted and told to cut it out.

    Fortunately that really is a small percentage of reviews.

    There there are either accounts that are compromised or part of a downvote brigade, meaning they’re leaving 1 star reviews en masse with multiple accounts. For example, when a blog post reveals a vulnerability and a group of users feel it’s their responsibility to leave 1 star reviews for a plugin they have not even installed. Those reviews get archived and the users get a cautioning. Had they been an actual user of the plugin then that may be legit but random users just piling on to “punish” a plugin or author? That’s not a review, that’s abusive behavior.

    In your case your reviews were just weird as I’ve outlined above. It looked like a possible compromised account leaving random 1 stars to possibly target one plugin out of your list. People have done that before here; we’ve seen all sorts of things like that.

    While the reviews are generally not touched or edited except for some form of abuse or unacceptable behavior, there is an attempt to be fair and avoid abuse. You’ve illustrated that your account is real and the reviews have been put back.

    Here’s some good links for anyone leaving a review here. While no one is obligated to even leave a review, these links explain why it may be more useful to engage authors instead of just “Can’t get support” or “Does not work”.

    https://pippinsplugins.com/how-to-leave-a-good-bad-review/
    http://chrislema.com/theres-wrong-way-give-plugin-feedback-wordpress-org/

    Thread Starter shiftaction

    (@shiftaction)

    Thank you. The non-support ones were in fact that. I had waited 7 months and with absolutely no support. So I’m sorry I just don’t think waiting for 7 months with no response is valid, hence the bad feedback for those 3.

    Are the dates correct on these? Because if they are I didn’t do it 9 consecutive times. I’m sorry the gaming plugins don’t work. I imagine they’ve been sold off to the highest bidders and are just dormant here.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    The dates may be off, the pattern was what was odd.

    @jdembowski: I just experienced the same problem. All my replies are gone and I am wondering why, as I did not write or do anything wrong/negative/bad. Can you please unarchive them? Thank you.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Can you please unarchive them? Thank you.

    Nope. If you need support then please start your own topic instead.

    https://wordpress.org/support/guidelines/#post-in-the-best-place

    Also you do not have any reviews, that is what this topic was about. I’m, closing this topic now. Please start your own topics, taking over someone else’s topic with your problem is not how these forums work. That’s considered disrespectful of the original person with the problem.

Viewing 6 replies - 1 through 6 (of 6 total)
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