Support » Fixing WordPress » My Readers Cannot Post Comments…tells them 'we can't find what you're looking

  • Hi…I’ve been running a WordPress blog for about four years now and have never had an issue with it until now. Recently, about a week ago, my readers started telling me they cannot post comments. When I tried to post a comment on a recent blog post, I was taken to a page that said:

    This is somewhat embarrassing, isn’t it?

    It seems we can’t find what you’re looking for. Perhaps searching, or one of the links below, can help.

    A list of my recent blog posts was then listed below. To my knowledge, I haven’t done anything to my blog recently, so I’m stumped as to what could have happened. My blog address is below. Please help!

Viewing 15 replies - 1 through 15 (of 18 total)
  • Christine Rondeau


    Volunteer Forum Moderator

    That is a bit odd. I would try to re-install the theme is I were you. Perhaps one of the templates got modified somehow.

    Hopefully that will sort it out.

    Thanks, Christine…I’ll give that a shot. Would it be too much trouble if I ask how to do that? Never done it before and I don’t see an option for it in the Theme section of my Dashboard…

    I upgraded my theme to Twenty Twelve but it is still doing the same thing…??

    Christine Rondeau


    Volunteer Forum Moderator

    I would try deactivating all the plugins. This is very strange behaviour.
    I suspect that a plugin might be causing havoc.

    Ok, I deactivated all the plugins…now, when I try to post a test comment, my browser tells me that the page cannot be opened because there are too many redirects while trying to open it. I’ve tried both the Safari browser and Firefox, and it’s doing the same thing…? Please help…I’m getting discouraged.

    Christine Rondeau


    Volunteer Forum Moderator

    YOu mentioned that you upgraded to Twenty Twelve, but I’m still seeing Twenty Eleven theme. Can you try switching themes? I still think that my initial thought was correct and there’s a bug in the theme.

    Hmmmm…ok, I put Twenty Twelve back into play and it’s still giving the same error message:

    The page isn’t redirecting properly
    Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

    Christine Rondeau


    Volunteer Forum Moderator

    Sorry @ bakers001, I’m really not sure what’s going on.
    I did a Google search WordPress error 301 and came up with a bunch of stuff. I’m really not sure what’s going on with your site.

    Maybe check some of these other links. There’s mention of plugins and htacesss file

    I’m sorry I couldn’t find the solution for you.

    Ok, thank you…I’ll give those a shot. Have a good night!

    I tried loading your site, and the home page works just fine. But when I try to go to any individual post, it tries to redirect me to the same post.

    Accessing attempts to redirect me to

    So it looks like you have a redirect set up somewhere that’s breaking things. Are you using any kind of redirection plugin? Have you recently changes your permalinks? Can you copy and paste the contents of .htaccess so we can check to see if that’s what’s causing the issue?

    Hi, Eric. Thanks for reaching out.

    I haven’t changed my permalinks to my knowledge, and I disable all my plugins yesterday (after I tried that, I reactivated Akismet, so it’s the only one running). As for .htaccess, I don’t see that file anywhere…?

    .htaccess is usually hidden because of the leading . in the filename. I’m not sure what you’re using to access the server, but you might need to tell it to show hidden files.

    The .htaccess file is what tells Apache how to rewrite URLs. If you’re running with no plugins, then that’s likely what’s causing the redirect issue. It’s also the only way pretty permalinks can work (it tells Apache how to pass the pretty permalink into WordPress).

    One other thing to try is just resetting your permalinks. Go to Settings >> Permalinks in the admin. Change back to the default (?p=xxx) and save. Then change back to the setting you’re currently using and save. WordPress should flush out your .htaccess file for you … this might be just the fix you need.

    Moderator Jan Dembowski


    Brute Squad and Volunteer Moderator

    Edit: Doh! Eric beat me to the reply by at least a minute. 😉

    Any chance you an temporarily disable permalinks to the default of ?p=123

    So that

    can be reachable via

    It’s only for a little while for troubleshooting.

    Something is tossing HTTP/1.1 301 Moved Permanently which you can see via this curl command.

    $ curl
    jan@dixie:~$ curl -I
    HTTP/1.1 301 Moved Permanently
    Date: Thu, 08 Nov 2012 16:14:25 GMT
    Content-Type: text/html; charset=UTF-8
    Age: 0
    Connection: close
    Server: YTS/1.19.11

    Those redirects are odd. These work

    But these looks missing.

    Which may mean you don’t have a complete WordPress 3.4.2 set of files.

    All else fails, try the usual troubleshooting steps (some of which you’ve done already):

    – deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    – switching to the Twenty Eleven theme to rule out any theme-specific problems.

    resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

    – re-uploading the wp-admin and wp-includes folders from a fresh download of WordPress.

    Please let us know how that works out.

    I think this is a permalink issue.

    I reinstalled the WordPress 3.4.2 update and it let me get back into my individual posts again. I had the default permalink setting activated, so it let me act like I was making a a comment post, but it never showed me any of the comments; I changed the permalink setting back to the way it used to be and now its giving me the redirect problem again…any ideas?

    Moderator Jan Dembowski


    Brute Squad and Volunteer Moderator

    The YTS web server is supposed to be Apache-ish (from what I understand) so there maybe/should be an .htaccess file somewhere. Do you have access to your file system via FTP or some other means?

    As Eric had said, if you can post the contents of that file here that may help find the problem.

Viewing 15 replies - 1 through 15 (of 18 total)
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