Support » Plugin: Popup Maker - Popup for opt-ins, lead gen, & more » My pupup does not display on my site and I have no popup loaded in the toolbar a

  • Resolved creatib

    (@creatib)


    Hello,

    I am trying to display a popup to new users to force them to accept my TOS. I purchased the Forced Interaction plugin from your site and have it enabled.

    Unfortunately, when I go to my site I have no popup that appears, even by uninstalling and reinstalling the extension nothing changes. My targeting is fixed on all pages and articles.

    Moreover when I try to force the display of a popup with the toolbar while logged in as admin, it says that no modal window is loaded. However when I click on “preview” in the extension settings, the popup appears correctly.

    Thanks in advance.

    The page I need help with: [log in to see the link]

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  • Plugin Support Bel

    (@belimperial)

    Hi @creatib

    Thanks for writing in!

    It seems you have contacted us through our helpdesk. I’ve seen your email and also replied to it. The issue you encountered might be connected to the cookie event on the popup. Please be advised that cookies control the repeated display of a popup. After selecting the I accept the T&Cs button and the popup closes, the popup will re-display after the cookie time expires.

    Please, could you check the email and see if the provided solution fixes the issue.

    Thank you, and we look forward to your response.

Viewing 1 replies (of 1 total)
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